Training Coordinator

2 weeks ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:Training Coordinator OneTHP - One People Experience Project

**Job ID**:2024-36714

**Status**:Contract - Temporary Full Time (2) (March 2024 - November 1, 2024)

**Department**:Business Systems Transformation

**Role Level**:Professional Group (PG 06) - $29.90 - $37.42

**Site**:Flex First (with availability to work at all sites as required)

**Hours of Work**:37.5 per week

**Posted**:March 4, 2024

**Internal Deadline**:March 11, 2024

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. THP is comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Care Center at Humber. THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**Position Summary**:
Trillium Health Partners is undertaking the modernization of its business systems, specifically its human resources, payroll and staff scheduling systems. A project team has been established to oversee the planning and implementation of this project and it will be working with external partners and vendors throughout this process.

The OneTHP - One People Experience is seeking two (2) Training Coordinators. Reporting to the Manager, Workflow, Readiness, Training + Integration, the Training Coordinator will be responsible for the coordination of training activities and trainers as well as supporting the training team, maintaining the training schedule, and managing logistics to ensure all users are trained. The Training Coordinator will be responsible for ongoing oversight of staff and trainer training schedules, adjustments, and issues resolution.

**Responsibilities**:
In consultation with the Manager, Workflow, Readiness, Training + Integration and in collaboration with the OneTHP - One People Experience project team, lead the coordination and maintenance of all logistics/activities related to the OneTHP - One People Experience training content, training schedules, communication with end users, and logistics oversight. Responsibilities include (but are not limited to):

- Collaboration with a dynamic team to understand training needs and configure the learning management system.
- Working with Manager, Workflow, Readiness, Training + Integration in development of training schedule (class and trainer scheduling) including scheduling development, logistics, review, and revisions.
- Oversight of Learning Management System utilization and maintenance (i.e. training offerings + modules).
- Leading training enrollment process for all end users, including working with leaders across the organization to ensure their staff are successfully enrolled for training and any ongoing problem-solving related to training schedules.
- Ensuring training materials, technology, and set up are prepared for training sessions.
- Validation of training attendance and successful completion.
- Oversight of training evaluations and participant surveys.
- Providing onsite support for training set up, attendance, IS issues.
- Supporting the training team and responding to questions and concerns from end users.
- Creating an optimal learning environment, effectively communicate with learners and training team, and resolve issues.
- Supporting the Training Manager in securing external space for training and support for training logistics and issues mitigation.

**Competencies**:

- Bachelor’s degree or College Diploma and/or, or equivalent program, and/or relevant work experience.
- Advanced communication, presentation, and facilitation skills - both written and verbal.
- Experience using a Learning Management System (LMS) to deliver training content and design course schedules is considered an asset.
- Experience leading the planning, creation, and management of training schedules for a large number of end users an asset.
- Basic understanding of workflows related to HR, payroll, or scheduling systems is an asset.
- Proficiency using Microsoft Office (Outlook, Word, PowerPoint, Excel) required, experience with Visio an asset.
- Superior time management and organizational skills with the ability to handle multiple assignments.
- Ability to liaise with a wide range of staff, leaders, and other end users in fast-paced, ambiguous situations.
- Proven track record of working in a dynamic, fast-paced work environment and be results-oriented.
- Must be available to work all shifts as required.

**Location**:
We offer employees, in roles that are conducive to remote work, the flexibility and the right mix of remote and in-office work (approximately 80/20). Acknowledging that the primary work space will be remote work fr

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