Information Technology

3 months ago

Markham, Canada Roca Networks Inc. Full time

Education: Bachelor's degree
- Experience: 2 years to less than 3 years
**Work setting**:

- Help desk
- Consulting firm
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
**Computer and technology knowledge**:

- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Information management system
**Transportation/travel information**:

- Own transportation
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is your current level of study?
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 35 hours per week

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