Director, Quality

5 months ago

Thunder Bay, Canada St Joseph's Care Group Full time

**Bargaining Unit: NON-UNION**
**Status: Full Time**
**Department: Quality**
**Site: St. Joseph's Hospital**
**Shifts: Days**
**Annual Salary: $127,157 - $158,967**

Reporting to the Vice President Infrastructure and Quality, the Director of Quality (the "Director") leads the Quality department for St. Joseph's Care Group. The quality department oversees the organizational quality program as well as manages the client relations and client safety services.

With the support of the Manager of Quality, the Director is accountable to spread the adoption of the iCare Quality Program (the "Quality Program") across the organization. The Quality Program is based on Lean Six Sigma quality improvement methodologies. Through regular engagement, visualization of data and a quality improvement methodology, teams are empowered to identify and action initiatives aimed at improving the client experience. The program consists of daily unit level huddles and program level reviews where key performance indicators and monitored and tracked with the objective of identifying, assessing and advancing improvement initiatives.

In addition to overseeing the adoption and spread of the Quality Program, the Director oversees the client relations and client safety functions for the organization. The client relations and client safety teams have discrete work plans involving identification, management and reporting of incidents in collaboration with clinical teams.

The Director is accountable to support key corporate activities linked to quality. These include overseeing the ongoing Accreditation program, annual quality improvement planning (QIP), and supporting the Client and Family Council.

A significant requirement of this role is influencing change through building positive relationships that lead individuals and teams to strive for improved quality. The Director will be required to engage with peers to implement and customize the Quality Program to meet the unique needs of diverse teams from across the organization.

**Qualifications**:
**Education/Experience**:

- Bachelor's degree in Health Sciences, Health Administration, Business Administration or related discipline
- Formal training in quality improvement methodologies and tools
- Minimum five year's relevant experience
- Experience leading large, complex projects or initiatives involving multiple stakeholders

**Skills/Abilities**:

- Superior ability to communicate effectively and concisely, both orally and in writing - Ability to deliver presentations and facilitate groups in problem solving, brainstorming, and creating new solutions
- Ability to establish and maintain effective working relationships with staff and leaders at all levels
- Ability to work effectively in a fast paced, dynamic, multi-disciplinary team environment
- Team player with the ability to influence and persuade
- Proven problem solving, analytical, and evaluative abilities
- Strong facilitation and consensus building skills
- Ability to effectively prioritize workload to meet various deadlines
- Advanced skill in Microsoft Office Suite Programs (Word, Excel, PowerPoint)
- Demonstrated knowledge of and ability to interpret applicable legislation and related regulations, codes, and standards
- Knowledge of the health care system, Accreditation Canada, and relevant healthcare legislation

**Assets**:

- Project Management Professional (PMP) certification is an asset
- Master's degree is an asset

**CONDITIONS OF EMPLOYMENT**
This position shall be conditional upon a satisfactory Criminal Record and Judicial Matters Check (CRJMC) where indicated, to ensure the absence of relevant criminal convictions. -

Will be required to travel to various work locations and provide own transportation.
-

**_St. Joseph's Care Group is committed to providing high quality client-centred care by building a respectful and inclusive workforce that reflects the diverse population it serves. Individuals who speak a second language including French, Finnish, Italian, Ojibway, Cree, Oji-Cree, etc. are encouraged to apply. _**

**_Upon request, accommodations due to a disability are available throughout the selection process._**
**_ _**
**WHY WORK FOR US?***

**SJCG cares about "Our People", and we know that a welcoming, caring, and supportive environment creates a positive work place that ensures employees are able to provide the best possible care to our clients.**

**As a team member, you will be offered**:
***:

- **Competitive and progressive salary and benefit packages**
***:

- **Membership in the Healthcare of Ontario Pension Plan (HOOPP)**
***:

- **Relocation Assistance **_(some restrictions apply)_**
***:

- **Ongoing professional development and advanced education**
***:

- **Employee wellness initiatives**
***:

- **Opportunities to participate in research and teaching initiatives**
***:

- **Tuition loan program**
***:

- **Employee and family assistance program**
***:

- **Employee recognition program**
- **Emplo

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