Medical Office Manager

2 weeks ago


Ottawa, Canada Restore Medical Clinics Full time

Opportunity knocks to innovate and build

Restore Medical Clinics is centrally located at 786 Bronson Avenue (at Carling) in Ottawa. We are an up-and-coming, fast-paced multidisciplinary medical complex looking for a full-time Medical Office Manager to join our team.
- Medical office experience is mandatory_
- Respond and ensure that patient inquiries and complaints are handled in an appropriate, timely, and satisfactory manner
- Maintain and build positive relations with referring healthcare providers, hospital liaisons, and patients
- Perform patient scheduling, inter-clinic communication, registration, medical records, billing and collection, and cash posting
- Complete patient billing using EMR
- Handle telephone calls
- Data entry and processing for the physician’s and corporate accounts
- Develop, implement and maintain office policies and procedures
- Maintain office services by organizing office operations and procedures; preparing payroll if required; reviewing and approving supply requisitions if required
- Communicate with technical support for EMR
- Ensure compliance with current healthcare regulations, medical laws, and ethics
- Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Other duties as assigned

**Knowledge, Education & Skills**:

- **Must be fluently bilingual in French and English both written and spoken**. An understanding of other languages is an asset
- High school diploma or equivalent
- Minimum of 2 years in a medical office setting
- Experience with TELUS PS Suite mandatory
- Knowledge of business and accounting processes usually obtained from an Associates or Bachelors degree in Business Administration, Accounting, or Health Care Administration is an asset
- Certifications, such as the Certified Medical Secretary (CMS) designation from the Ontario Medical Secretaries Association - Health Care Associates (OMSA- HCA) or Medical Administrative Assistant Certificate are assets
- Knowledge of medical terminology or Basic Medical Terminology Certificate
- Strong written and excellent verbal communication skills
- Ability to communicate effectively by telephone and in-person in an empathic and patient-centric manner
- Demonstration of good judgment with an ability to work independently in a time-efficient manner
- Computer skills, including proficiency in word processing, spreadsheet programs, appointment scheduling, QuickBooks, and ability to master practice management software
- Working knowledge of EMR systems is an asset. Training will be provided upon starting work
- Working knowledge of OHIP codes and billing as well as the ability to accurately bill and reconcile

**Assets**:

- Valid Standard First Aid and CPR (Level C)
- Experience working with a culturally diverse clientele
- Ability to speak other languages is a plus

Schedule:

- 8 hour shift

Application question(s):

- Do you have experience with Telus Practise Solution EMR?
- Are you able to speak/write/read English and French?
- Do you have experience with social media and marketing?

**Experience**:

- medical office: 2 years (required)

Work Location: In person

Application deadline: 2023-05-29
Expected start date: 2023-06-05



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