Engagement Manager

7 months ago

Waterloo, Canada Conga Full time

**Company Description** A career that’s the whole package**

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.

**Conga** crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.

**Our mission**: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.

**Our approach** is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.
**Job Description** Job Title**:Engagement Manager, Platform Upgrades

**Locations**:Waterloo, Kitchener, Gulph and surrounding areas

**Years of Experience**: 5+ years

**Reports to**: Director, Platform Upgrades

**A quick snapshot***

The Engagement Manager will oversee multiple customer implementations of Congas’ Commercial Operations Suite of products, including Contract Lifecycle Management, Revenue operations and additional related solutions. The position is highly visible within Conga and to our clients. In this role, you will be customer-facing while working closely with cross-functional teams, including Product Delivery, Engineering, Product Marketing, Professional Services, Customer Success, Technical Support and more. We are a group of people who are driven to solve interesting and challenging problems at scale, in a certain time frame, to ensure the continued success of Conga.

**Why it’s a big deal**

This is a mission critical role for Conga dedicated to ensuring the success of our early adopter customers, who are choosing to upgrade to Conga’s Platform, which will eventually lead to a proven program for all of Conga’s customers to move through. You’ll have high visibility and provide support to a lot of stakeholders, including Conga’s Leadership. You will provide oversight and governance to global customer implementations, while building and maintaining the customer relationship. You will direct the activities of the Conga project team and manage the project execution over different phases of the project, ensuring the timely completion of it. You will publish internal and customer-facing status reports, managing all project escalations and actively seeking to optimize our project turnaround times as we better this process together.

The next generation Revenue Lifecycle Platform provides our customers the control to offer increased organizational productivity, accuracy, consistency, and operational efficiencies that remains critical to business success. This role is critical for us to help see the success of the Early Adopter Program, in order to successfully bring in the next generation of Customers onto our Conga Revenue Cloud Platform.

**Are you the person we’re looking for?**

**Project Management Skills** - responsible for planning, executing, and overseeing the successful completion of multiple projects at the same time. Play a crucial role in ensuring that projects are delivered on time, within budget, and according to the specified scope and quality requirements, while also ensuring that Conga is able to build out a reproducible and scalable upgrade rollout plan from the Early Adopter Program. You have 5+ years of experience in project management, with a focus on Agile/Scrum methodology. You’re heavily skilled in Jira, Confluence, and MS Office suite through managing projects.

**Champion the Customer**. You understand that customers are one of business’ most important assets and you take that seriously. With more than 11,000 customers around the globe entrusting Conga with their business we make a commitment to their success and would love to hear how you will too, especially as Early Adopters for the Conga platform.

**Strong communication and interpersonal skills.** You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connection with our clients and allows you to accurately collect the right information so you can resolve issues in the most expedient way. You will be the primary point of contact for early adopters, providing them with information, updates, and support throughout the program. Clear and effective communication is crucial to ensure participants understand their rol

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