Client Service Specialist, Group Force Benefits
1 day ago
**Business Line: Benefits**
**Hours Per Week**:35 (Full-Time)
**Location**: Fully Remote Setting
**Job Duration**: Full-Time, Permanent
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**About the Role**
As a **Client Service Specialist** at Group Force Benefits, you’ll play a pivotal role in ensuring our clients receive exceptional service via various modes of communication. You’ll be an integral part of a team dedicated to maintaining strong relationships with our advisors, insurers and colleagues. Responsible for contributing and maintaining our CRM (SharePoint).
**What You’ll Do**
- Serve as a trusted point of contact for our advisors, insurers and colleagues, providing timely and informative support.
- Providing best in class customer service while responding to inquiries and service requests, within established service levels and quality measures.
- Building and maintaining strong respectful relationships with our stakeholders, senior leadership and colleagues.
- Demonstrating collaboration and insightful, confident decision making.
- Effectively resolve product or service issues by clarifying complaints, conducting the required research to determine the cause of the inquiry, selecting and explaining the best solution to solve the inquiry.
- Acting as the liaison between internal/external stakeholders by managing the flow of information/documents; maintaining, updating and filing in our internal CRM (SharePoint).
- Working collaboratively with key stakeholders to manage new sales, amendments, and complex changes.
**What You Bring**
- Knowledge of group benefits plans is an asset.
- 2+ years of experience in the group benefits industry.
- A minimum of 2 years of experience in a customer service related.
- Proficiency in Microsoft Office (Excel, Word and Outlook) with knowledge of Microsoft SharePoint strongly preferred.
- Possess a high-level of accuracy with the ability to effectively prioritize and manage numerous tasks simultaneously with tight deadlines in a fast-paced environment.
- Excellent verbal and written communication skills with the ability to interact with a variety of people at all levels.
- Reliable with the ability to work independently and/or as part of a team.
- Sound judgement and solid analytical skills with the ability and confidence to make day to day decisions with little supervision.
- Ability to maintain a level of maturity, poise, patience and diplomacy.
**Who We Are**
We’re Group Force Benefits Inc., a wholly owned subsidiary of NFP Canada - 6x Best Places to Work award winner and a recognized Elite Agency award winner. NFP is We’ve become one of the largest insurance brokerage, consulting and wealth management firms by building enduring relationships with our clients and helping them realize their goals.
Group Force is a benefits Managing General Agency (MGA) that acts as a liaison between advisors & insurers to create back-office efficiencies for group benefits solutions. Our team works with advisors and insurance specialists to provide a range of group insurance and benefits services.
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**What’s In It For You**
NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- A hybrid environment approach that keeps the best interests of our staff and our clients in mind
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration
**Our employees are the foundation of our success.**
- NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community._
- Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward._
- Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work._ _We contribute to different organizations, including CIBC Run for the Cure,_ _Autism Speaks, KRG Children's Charitable Foundation and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country._
- Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the wo
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