Account Manager, Group Benefits

3 weeks ago

Toronto, Canada People Corporation Full time

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Since 2006 People Corporation has acquired numerous companies and increased their workforce to over 1000 employees; they are financially strong and continue to be on a growth trajectory. To support their evolving business, People Corporation’s Toronto office is adding an **Account Manager** to their Toronto based team.

The **Account Manager** provides exceptional account management services to their clients as well as provides support to their sales consultants and client servicing team. This is an exciting opportunity for an individual who loves to provide memorable service when it comes to their clients and for someone who understands that business is more than just closing the deal, it’s about ongoing customer service and client support.

**Key Responsibilities include**:

- Managing and retaining an assigned block of business in relation to plan design, cost containment initiatives, renewals, reporting, client questions/concerns and service deliveries.
- Working closely with the implementation specialist, sales consultants/broker, underwriter, client service specialist regarding the set-up of new groups.
- Conducting client service meetings will all new and existing groups.
- Conducting Plan Member education sessions when requested.
- Ensuring necessary tools, benchmarking and renewal reports are prepared and delivered to clients.
- Developing communications required for plan sponsors and their employees where necessary.
- Participating in industry conferences, seminars, etc. in order to promote services and keep abreast of industry trends and activities.
- Maintaining deep knowledge of administration including in house and carrier best practices and liaise with implementation stakeholders as needed

**What you need to be successful in this role**:

- Minimum 2 - 3 years’ experience in group benefits in a client facing role
- Understanding of the group benefits industry including funding arrangements.
- Completion of, or the ability to complete, the GBA and/or Life License Qualification Program
- Excellent organizational skills and the ability to multi-task and prioritize in a fast paced environment
- A positive attitude and strong team player who works well with internal and external stakeholders
- A customer service focus, but are comfortable working alongside the new business development process
- A solutions and results oriented individual who demonstrates excellent problem solving skills
- The ability to meet deadlines and provide deliverables as identified in a timely manner
- Proficiency and comfort working with multi-channel technology
- A valid Driver’s License and access to a vehicle

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

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