Client Relations

3 weeks ago

Surrey, Canada Jonathan Morgan & Co Full time

Your job is to tell facilitators from across Canada about a better way to design & fit out Schools, Libraries, & Cultural Centres and then schedule meetings with our president to introduce our products and services.

**Customer Relations Manager**

Your job is to tell facilitators from across Canada about a better way to design & fit out Schools, Libraries, & Cultural Centres and then schedule meetings with our president to introduce our products and services.
- 1) You are persistent, outgoing and enjoy talking to people._
- 2) You enjoy a fun and fast paced work environment as well as quick on your feet._
- 3) You take pride in breaking barriers and sharing wins as a team._
- 4) You are positive and energetic with a hunger to succeed._
- 5) You enjoy the challenge of creating raving fans of you and your brand._
- 6) You are passionate about learning and growing as a person and a professional._
- 7) You are an excellent communicator and highly organized._
- 8) You are independent but enjoy working towards common and collaborative goals._
- 9) You are patient and willing to go the extra mile to help:_
- 10) You enjoy living in the moment_

**Who we are**:
For over 20 years, Jonathan Morgan & Company has been a team of professionals dedicated to providing exceptional customer service and the highest quality products to Schools, Libraries, & Cultural Centres.

As an industry leader and recognized premium interior designers, it’s our duty to assist our customers with the highest level of professionalism and customer service.

Our job is to design and fit out state of the art facilities based on the clients Vision, Values, Budget, and Timeline.

**Who we are looking for**:
As a Customer Relations Manager at our Head Office, you will be tasked with supporting our Team daily. To be successful in this role, you’ll need to be an efficient self-starter with the ability to operate effectively in a fast-paced environment. You’re a brilliant problem solver, highly organized, and have exceptional communication and experience in an office and sales environment.

The Customer Relations Manager is responsible for the following duties:

- Creating high levels of customer satisfaction by exceeding customers expectations in day-to-day communication and engagement.
- Managing the calendar and setting appointments with potential clients for the President of the company.
- Researching new projects and connecting with key stakeholders for the project and scheduling meetings
- Provide project research information, collect key data, and compile data involving new projects.
- Proven work experience in an Administrative Assistant, Inside Sales or similar role (2 years).
- Proficiency in a CRM like Salesforce, Microsoft Office Suite, and Outlook.
- Demonstrated ability to interact effectively with clients, and fellow team members, exhibiting diplomacy and tact.
- Professional attitude and appearance.
- Superior verbal communication skills and excellent command of the English language.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational and record-keeping skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Positive and outgoing customer service attitude.

Thank you in advance for your interest, please forward a resume with a cover letter and relevant references. Note that only high achievers will be contacted.

Check out this video to learn about one of our biggest markets:
We invite you to visit our website.

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$27.00 per hour based on skills and experience.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Vision care

Language Requirement:

- Clear fluent English
- French not required but an asset

COVID-19 considerations:
We are a fully vaccinated workplace.

**Education**:

- Secondary School (required)

**Salary**: $25.00-$28.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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