Client Services Representative

6 months ago

Surrey, Canada Options Community Services Full time

**We’re Hiring**

**CLIENT SERVICES REPRESENTATIVE**
**Posting Requisition **_22362 _**Program **_Employment Services _

**Job Type **_Permanent, Full-Time _**Location **_Whalley WorkBC _

**Hours of work **_35 hours per week _**Closing Date** _Open until filledOptions Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White
Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals,
businesses, community groups and government to create focused, effective and responsive resources for the
community.

The Client Service Representative is responsible for the reception area including switchboard operation, greeting
people arriving at the Employment Services Centre, directing visitors to the appropriate person or service, answering
and forwarding telephone calls, taking messages, scheduling appointments and performing other related clerical
duties.

**ACCOUNTABILITIES
- Answer all incoming calls, take and relay messages and provide information as requested, and book

appointments.
- Greet people coming into the office, direct them to the appropriate contacts or services and provide

information, and organize daily client flow.
- Answer questions and provide accurate information regarding WorkBC Employment Services.
- Identify, engage and screen potential clients for case management services.
- Maintain all required forms / assisting clients to complete initial intake forms and online registration as
- needed.- Assist with incoming and outgoing client case transfers to and from WorkBC locations including verifying client
- contact details using ICM.- Assist with 4, 24- and 52-week employment follow-up as needed, to meet performance outcomes.
- Maintain statistics on each person served whether by phone or walk-in.
- Coordinate interpreter bookings and maintain records of interpreter hours.
- Manage the bookings of all meeting / workshop rooms.
- Mail out TRF letters to potential clients.
- Keep detailed records of staff vacation and sick leave.
- Interact with program users and handle all paperwork in a confidential manner.
- Maintain the reception area ensuring it is clean, safe and welcoming.
- Maintain up-to-date staff lists.
- Work collaboratively as a member of the team and provide coverage during absenteeism.
- Assist with marketing the program as needed.
- Adheres to the policies and standards as established in policy and program manuals, Health & Safety

Guidelines, job descriptions, written memos, and verbal agreements.

**QUALIFICATIONS**

**Education, Training, and Experience:
**_We are an equal opportunity employer committed to hiring a diverse workforce_** Posted: 23-August-28

**We’re Hiring**
- Completion of high school preferable with a post-secondary administrative certificate / diploma or equivalent

combination of education and experience within the employment field.
- Minimum three (3) years' experience and demonstrated success as a Client Services

Representative/Receptionist in a fast-paced environment.
- Thorough knowledge of employment services and well-rounded knowledge of services and resources in the

community.
- Advanced computer skills in MS Office and internet; ICM experience an asset.
- Experience operating a multi-line switchboard.

**Knowledge:
- Excellent knowledge of Labour Market trends, employment and non-employment related services in the

community.
**Skills and Abilities:
- Excellent listening, verbal and written communication skills
- Good organizational skills with ability to pay attention to details
- Good general knowledge of employment services in the community
- Competent in relating to very diverse clientele; patient and calm when handling challenging situations
- Ability to take the initiative and take direction
- Strong ethics around confidentiality
- Flexible and committed to contributing to a team - ‘can do’, ‘will do’ attitude
- Alert to the needs of performance-based model
- Computer skills using MS Office, Internet; strong ability to learn new software
- Second language is an asset
- Ability to identify sensitive issues and maintain confidentiality
- Must be sensitive to and respectful of cultural and lifestyle diversity
- Must complete a six (6) month probationary period before staff are permanent employees, unless otherwise

specified by contract conditions

**SPECIAL REQUIREMENTS
Vulnerable Sector search preceding their start date.
- _An eligibility list may be maintained for up to six months. Eligible applicants may be offered a casual position. This _
- position is open to all qualified applicants. _

**PLEASE APPLY TO**:Glynis Soares, Program Manager

Options Community Services Society

**Please include a cover letter clearly indicating the posting number [posting**
**#22362 and outlining your qualifications and related experience for the**

**position]**

**_We are an equal opportunity employer committed to hiring a diverse workforce_

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