Client Relations/Project Coordinator

6 days ago

Surrey, Canada BCRS Road Safe Inc. Full time

Position: Client Relations/Project Coordinator

Company: BCRS Road Safe

Location: Mission

Salary: 55K-65K

Job Type: Part-Time (On-Site and On-Road)

Schedule: Monday to Friday, 6am to 12pm (with flexibility required for coverage)

Training: Initial training schedule will vary

Position Overview: BCRS Road Safe is seeking a motivated and organized Client Relations/Project Coordinator to join our team. This role involves supporting dispatch operations and maintaining strong client relationships, both on-site and on the road. No previous dispatching experience is required, but strong English communication skills, phone etiquette, proficiency in Microsoft 365, and a willingness to learn additional software are essential.

Key Responsibilities:

Office Operations:

Answer calls and emails from clients and field team members. Meet client requirements for traffic control, information, issues, and safety concerns. Contact clients for additional traffic control needs to maximize field team utilization. Reassign field team members as required (e.g., time-off requests, sick days, no-shows,client needs, field team skills) and utilize subcontractors when necessary. Assess current dispatch overview to ensure adequate field team coverage foroptimization. Understand and utilize Traffic Management Plans to ensure accurate dispatch. Maintain client, subcontractor, and field team databases, including TCP Certificateexpirations. File dispatch program reports and forms, communicating findings with Operations. Perform various administrative duties, including data entry (e.g., new hires and clients)into the dispatching program. Relay information to and gather information from the field team (e.g., reminders,information, changes, weekend availability).

Client Relations:

Act as a point of contact for all client inquiries and concerns. Build and foster client relationships to ensure their needs are met while securingcontinuous sales growth. Provide pricing or service agreements to clients upon request. Assist with challenging client requests or issue escalations as needed. Coordinate with the Dispatch Team and the TMP Department to determine needs withexisting clients.

Growth & Strategy:

Identify new clients in the region through online searches, scouting, and referrals. Input client activities into the CRM system to help plan, prioritize, and assist cross-department efforts. Collaborate with internal teams to identify and grow opportunities within the region,ensuring timely and successful delivery of company solutions according to client needsand objectives. Work independently and as part of a team to reach company operational goals within agiven timeframe. Stay current on emerging companies, major projects, and industry trends, and shareintelligence with Sales and Operations. Lead and drive forecasting for peak seasons. Assist Senior Management with developing strategies, presentations, and proposals forexisting clients. Record and track all metrics related to sales strategies; review and develop client serviceand retention plans. Communicate client concerns on service and delivery to Operations during meetings toensure standards are met. Collaborate with stakeholders to align market strategies with applicable businessobjectives for the portfolio.

Additional Responsibilities:

Redirect inquiries to the appropriate department (e.g., media inquiries). Escalate issues or conflicts to Operations when necessary. Report any abuse or policy violations to Operations. Attend safety meetings if required or discuss improvements that can be made to the fieldteam. Support the Health & Safety program and social planning Perform additional duties and responsibilities as assigned by Operations.

Skills & Qualifications:

2-3 years of experience in account maintenance, sales, or marketing with proven success;experience in the construction field is an asset. Post-secondary education in Business, Marketing, or Sales is considered an asset. Ability to build and deliver metrics and reports. Strong relationship-building skills with stakeholders at various levels. Comprehensive knowledge of Traffic's products and services. Strong organizational and project management skills. Proficiency with CRM software and other sales tools, Microsoft 365, Internet, and PC. Experience delivering client-focused solutions. Excellent verbal and written communication skills.

Join BCRS Road Safe and contribute to our mission of maintaining client satisfaction and ensuring effective dispatch operations. If you are a team player with strong communication skills and a proactive approach, we invite you to apply.

Send resume to: hr@bcroadsafe.com

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