Client Services Navigator

6 months ago

Surrey, Canada Options Community Services Full time

**We’re Hiring**

**Posting Requisition**: 22365

**Job Status**:Permanent, Full-Time

**Hours of Work **35 hours per week

**Program** Employment Services

**Location **Guildford WorkBC

**Closing Date** Open until filled

Options Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals, businesses, community groups and government to create focused, effective and responsive resources for the community.

**ACCOUNTABILITIES**
- Meet with new and return clients to administer urgent transportation supports and other job starts supports. Maintain records as needed on ICM.
- Gather and make current resources available to clients, employers and staff, including workplace certification information and process.
- Manage and maintain website content including: workshop schedule, success stories, job postings, hiring fair posters and resource links.
- Assist with marketing clients and branding of the program.
- Perform other duties as assigned.

**QUALIFICATIONS**

**Education, Training, and Experience**:

- Completion of Grade 12 and a post-secondary certificate / diploma in Career Development Practitioner (CDP) or Office Administration
- OR Completion of Grade 12 and demonstrated experience in:

- _Providing customer service and resolving issues both in person and in a virtual service delivery environment._
- _Working with individuals with complex barriers and a broad range of cultural backgrounds._
- _Conducting and interpreting preliminary client needs assessment; and motivating and supporting client in reaching job sustainment._
- _Competent assessment skills utilizing a comprehensive model, appropriate to the client’s needs._
- Proficiency in Microsoft Office; strong ability to learn new computer software, including ICM
- Excellent knowledge of Labour Market trends, employment and non-employment related services in the community.

**Skills and Abilities**:

- Alert to needs of a performance-based model
- Ability to identify sensitive issues and maintain confidentiality
- Flexible and committed to contributing to a team - ‘can do’, ‘will do’ attitude
- Competent in relating to a diverse clientele and sincere appreciation for a multi-cultural environment
- Must be sensitive to and respectful of cultural and lifestyle diversity
- Exceptional communication and listening skills to ensure clients feel respected, heard and supported
- Strong interpersonal skills and confidence in dealing with difficult clients
- Ability to organize and carry out duties with independence and professionalism
- Organized and comfortable working in a multi-tasked, fast-paced environment
- Strong computer skills; Highly experienced in MS Office and navigating the Internet
- Excellent knowledge of using and trouble-shooting a variety of office equipment
- Knowledge of LM trends, job search related resources and other community resources
- Ability to organize and carry out duties of the position with independence and professionalism

**SPECIAL REQUIREMENTS**
- *An eligibility list may be maintained for up to six months. Eligible applicants may be offered a casual position. This position is open to all qualified applicants._

**PLEASE APPLY TO**:Glynis Soares, Program Manager

Options Community Services Society

**No phone calls please**

**Please include a cover letter clearly indicating the posting number [posting #22365] and outlining your qualifications and related experience for the position]**

**Job Types**: Full-time, Permanent

**Salary**: $24.40-$24.89 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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