Patient Information Clerk

6 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
As a Patient Information Clerk, you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner.

**Here's What You'll Love**
- A focus on employee wellness with our new **Staff Health and Well-being Strategy**. Self-care helps us support others.
- A hospital that welcomes and focuses on **Equity, Diversity, and Inclusion**.**:

- The opportunity to **make an impact**. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of **Healthier Children. A Better World.**

**Here's What You'll Get To Do**
- Greet patients and families, and assist in meeting their needs when appropriate
- Schedule and coordinate appointments
- Calling families for reminders of upcoming appointments
- Organize and maintain patient charts, as well as electronic and paper information filing systems
- Maintain electronic calendar/schedules
- Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority
- Provide clerical support to all health care staff
- Perform other duties as assigned

**Here's What You'll Need**
- Diploma from a recognized Medical Administration program an asset
- Medical Terminology certificate an asset
- Previous clerical experience in a hospital/medical environment preferred
- Experience with patient registration systems is required (Epic experience is an asset)
- Basic proficiency with computers (i.e. word processing)
- Strong communication, interpersonal and organization skills
- Demonstrated problem solving abilities
- Ability to be self-directed, to be flexible and to take initiative
- Attention to detail and efficient time management
- Strong customer service orientation
- A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion

**Employment Type **14 month contract**; **0730 - 1130 Monday to Friday

**Benefits**
- This position is eligible for employee benefits coverage; including health and dental. The full benefits offered will be discussed at the time of position offer.
- A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.

**Impact**
- A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
- The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital¿s receipt of all necessary documentation.

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