Patient Information Clerk

6 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
**Patient Information Clerk**

We are looking for an experienced Patient Information Clerk (PIC) to join **The Transplant and Medical Specialties Programs of Dialysis Apheresis and 4C Medical Daycare on a part-time basis** to provide team-oriented services for staff, patients, and families in a dynamic and fast-paced environment.

As a key member of the unit’s workflow, the PIC will support these complex and high-performing clinical areas for patients with significant life-limiting conditions. The PIC will assist with patient registration/admissions/discharges, ensure thorough communication, manage documents, equipment, and supplies, and provide well-rounded customer service to support children and families as they experience acute and chronic illnesses.

**What do these programs do?**

You will work across 2 different physical areas, including:

- 4C, a medical day care unit serving a uniquely complex and diverse population of patients to provide daytime medication infusions and procedures.
- Hemodialysis Apheresis, a day treatment unit serving patients with chronic life-limiting illnesses requiring intermittent and ongoing treatments for kidney failure and blood disorders.

Given the breadth and depth of exposure to many interrelated systems and services, the related Transplant and Medical Specialties area provides an excellent foundation for those aspiring for developing toward future careers in medical administration in a variety of environments including critical care, emergency department, operating room, and ambulatory/community settings.

**Here’s What You’ll Get To Do**
- Greet patients and families, and assist in providing daily living needs as appropriate
- Provide navigation, unit/department policy-related guidance, and provide wayfinding information
- Register, input, organize and maintain patient chart information in electronic and paper systems
- Maintain unit flow, patient bookings, incoming and outgoing service activity, electronic calendar/schedules
- Manage flow of equipment, devices, supplies across the unit and hospital
- Coordinate unit administrative functions locally and between multiple areas of hospital to ensure efficient operation of the unit, within scope of authority
- Collaborate with nursing, medical, allied health, and support staff to coordinate patient care
- Demonstrate critical thinking to assess and proactively act on the administrative support needs of clinical teams
- Prepare requisitions, referrals, labels, and other documents

**Here’s What You’ll Need**
- Diploma from a recognized Medical Administration program preferred
- Medical Terminology certificate preferred
- Previous clerical experience, preferably in a hospital/medical environment
- Experience with patient registration systems is required (Knowledge of Epic is an asset)
- Proficiency with computers (i.e., MS Office Suite, Outlook, MS Word)
- Strong communication, interpersonal and organization skills
- Punctuality, reliability, commitment
- Strong critical thinking and problem-solving abilities
- Ability to be self-directed, to be flexible and to take initiative
- Attention to detail and efficient time management
- Strong customer service orientation and professional etiquette

**Position Details**
- **Permanent Part-Time (0.75 FTE)**:

- MUST be available to work flexibly on weekdays - Monday to Friday from shifts starting at 0645, 0700 or 0800
- Health/dental benefits and pension offered
- **The position starts as soon as possible.**

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

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