Patient Information Clerk

6 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
As a Patient Information Clerk in **Neonatal Neurodevelopmental Follow-up Clinic**, you will frequently be the first point of contact when patients and families arrive to the unit. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to staff, patients and families. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner. You will be responsible for ensuring that information is complete, accurate, accessible, and protected. You will assist with patient registration, ensure thorough communication, manage documents, equipment, and supplies, and provide well-rounded customer service.

**Here's What You'll Get To Do**:

- Greet and provide assistance to patients and families
- Responsible for patient registration
- Ensure related documentation is processed and patients/families and health care team are informed
- Answer the telephone and respond to request for information in the clinic
- Schedule return/follow-up appointments as necessary
- Act as a liaison between patient care area and other departments/units across the hospital with regard to patient procedures.
- Prepare weekly clinic charts and call to confirm patients attendance
- Coordinate unit administrative functions to ensure efficient operation of the clinic
- Identify improvement opportunities related to patient flow, administrative processes and technologies and take the initiative to problem solve with others
- Prepare requisitions, referrals, labels and other documents
- Work closely with Patient Information Coordinator to help optimize clinic function
- Perform other duties as assigned

**Here's What You'll Get To Do**:
**Essential Requirements**
- Proficiency with computers (ie., MS-Office Suite especially Outlook and Word)
- Strong communication, interpersonal and organizational skills
- Demonstrated ability to be punctual, reliable and adaptable
- Strong critical thinking and problem solving skills
- Ability to be self-directed, flexible and take initiative
- Excellent attention to detail and efficient time management skills

Demonstrated commitment and actions in advancing equity, diversity and inclusion objectives
- Customer service oriented

**Assets**
- Diploma from a recognized Medical Administration program
- Medical Terminology Certificate
- Previous clerical experience in a hospital/medical environment
- Experience with patient registration systems, such as EPIC

**Employment Type**

Part-Time (0.5 FTE) - Monday to Friday clinic

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

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