Service Center Team Lead

3 weeks ago

Alberta, Canada MRC Global Full time

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Service Center Team Lead

Overview

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. We have an immediate opening for a Service Center Team Lead.

Job Purpose: Accountable for the oversight of branch inside sales team to insure MRC sales representatives are qualified and develop to achieve full service and sales potential.

**Responsibilities**:
Individual must be able to perform the essential duties with or without reasonable accommodation.
- Increase unit sales and dollars by implementing, teaching and enforcing sales best practices;
- Determining appropriate routing of incoming work/accounts;
- Evaluate ISR team performance and skills; provide training and coaching to improve sales performance and productivity;
- Work with field sales professionals (Regional Sales, OSR’s, & BD) to understand and assist with sales activities and customer relationships;
- Meet with key customers to assist in maintaining relationships and/or closing sales opportunities/deals as requested;
- Provide recommendations to Branch Manager for sales, people, and service objectives, driving continuous improvement and efficiency;
- Review, monitor, and communicate gross margin goals for sales team;
- Lead employees to anticipate and solve problems and plan for workload changes;
- Motivate and challenge employees and encourage growth and development; Promote strengths; address weaknesses;
- Set clear expectations and measure results. Communicate consistently. Provide timely, candid feedback;
- Identify, perform, or obtain training required for employees to perform job tasks;
- Maintain confidential information pertaining to normal supervisory duties;
- Comply and promote awareness and understanding of MRC policies, procedures and expectations to all employees, to include strict enforcement and compliance with DOT and SOX compliance guidelines;
- Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC database;
- Maximize gross margin sales through careful analysis during the quote process;
- Identify and act on opportunities to increase market share by growing sales;
- Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;
- Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
- Work with internal MRC departments to set up and maintain accurate customer files (profiles);
- Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information;
- Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge;
- Monitor expected ship dates to ensure timely delivery and expedite as needed;
- Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
- Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately.

**Qualifications**:
Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.
- High School Diploma, GED (General Education Degree) and additional post-secondary training or education;
- Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience;
- Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;
- Ability to effectively present information in one-on-one and small group situations;
- Willingness and ability to be on call as needed to provide 24-hour service to customers;
- Willingness and ability to travel within and outside branch service area, with occasional overnight stays.

Additional Qualifications:

- Must have the ability to provide documentation verifying legal work status;
- Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries;
- Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.

Working Conditions:
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.
- Qualified applicants will rec

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