Field Service Apprentice

3 weeks ago

Alberta, Canada GE HEALTHCARE Full time

**Job Description Summary**: GE Healthcare Canada has a unique 2-year Service Apprenticeship Program (CSAP) for College & University graduates who wish to pursue careers in health care services.

We are seeking a field service personnel for our Service Apprentice Program focused on servicing all our modalities. This position will be based in Edmonton, Alberta, with the opportunity for relocation within Canada as part of the mentoring experience and long-term post-graduation prospects of the program. Our program is aimed at providing the technical and soft skills training required to become a successful field service representative in these areas or "modalities." The program includes a variety of soft skills training where we have consultants deliver training in areas such as Communication Skills, Negotiation skills, etc., as well as modality-specific Technical Training at our Healthcare Institute in the USA. (Apprentices average 5-10 weeks over 18 months in the USA on training). The people in our program are field based and assigned a mentor where they also receive on-the job training as well as written assignments, book reports, etc.

Company car will be provided for this role.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Essential Responsibilities**:

- Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
- Complete Preventative Maintenance on designated equipment.
- Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
- Complete necessary service and repair documentation following hospital protocol and GE policies & procedures.
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Learn and ensure proper care of tools and test equipment and ensure calibration. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.
- Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within their assigned area.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.

**Required Qualifications**:

- Recent graduate or current student of no more than 24 months from a Biomedical Technology or Electrical/Electronics or Mechanical Engineering Diploma/Degree.
- Legal authorization to work in Canada is required.
- Valid Canadian Driver's License.
- Ability to travel to the US for technical & soft skills training at our Healthcare Institute.

**Preferred Qualifications**:

- Excellent interpersonal, verbal, and written/communications skills.
- Effective time management and organizational skills and able to balance multiple priorities.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

LI-Remote

LI-TM2

**Additional Information**:
**Relocation Assistance Provided**:No

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