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Sales Operations Lead

4 months ago

Alberta, Canada McKesson Canada Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

**Job Summary**

Reporting to the Sales Operations Director, as part of the Business Development and Customer Partnerships team, the Sales Operations Lead will work closely with key stakeholders and senior leaders to develop and execute the strategic and tactical plan for Western regional activities, processes, initiatives, and issues impacting retail and institutional customers, enabling the sales teams to run and develop the business more efficiently and effectively.

The Sales Operations Lead will also work cross-functionally to align McKesson's internal teams to deliver operational solutions to improve the customer experience and act as key liaison with the Sales teams to drive a positive customer experience.

**Section A - Specific Responsibilities**
- Leverages regional stakeholder partnerships to define and develop tactical approach to customer impacting events and activities including but not limited to operational outages, urgent crisis intervention, strategic initiatives, and business process optimization. Prioritizes a positive or improved customer experience.
- Serves as the sales operations prime for all regional distribution activities, initiatives, or issues that may impact customers. Partners with cross-functional teams to define internal/external communications requirements in conjunction with Customer Care and Customer Communications and provides tactical guidance to Sales leaders to support external execution.
- Works with the sales team to plan business development and retention activities; develops and coordinates the execution of regional activities that enable the Sales team to operate efficiently and drive growth; assesses results and takes appropriate measures to improve performance.
- Thrives in a fast-paced environment managing both proactive initiatives and reactive events on overlapping timelines. Provides creative solutions to complex issues and contributes to stakeholder alignment. Guides project prioritization and ensures projects are completed as defined within the approved scope, on time, and within budget.
- Provides the expertise and coordination necessary to ensure customer issues are resolved quickly and effectively enabling the Sales team to operate more efficiently and strengthen distribution partnerships.
- Measures, analyzes, and reports on the performance of regional initiatives; continually monitor metrics, adjusting approach and/or messaging to maximize impact and effectiveness when needed.

**Section B - General Responsibilities**
- Strong customer-centric ethic, coupled with a keen sense of the big picture.
- Strong self-directed initiative, resourcefulness, and drive for customer experience improvement.
- Highly effective project management, prioritization, multi-tasking, and time management skills.
- Creative, out-of-the box thinking; willingness to learn and try new things.
- Excellent executive presence and ability to cultivate positive relationships with cross-functional internal and external partners.
- Mindset of continuous improvement and desire to contribute.
- Work produced accurately and with a high level of quality.

**Section C - Position Requirements**
- 5+ years of experience in related field.
- Knowledge and experience of distribution and retail pharmacy products and operations.
- Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint).
- Strong understanding of McKesson systems (MBA, AS400, data cubes) considered an asset.
- Ability to work in a col