Lead, Full Time

3 weeks ago


PointeClaire, Canada Banana Republic Full time

**À propos de Banana Republic**:
Nous voyageons partout dans le monde pour trouver les matières les plus raffinées et les tissus les plus novateurs afin de créer un style qui a du caractère, parce que nous croyons que vos tenues devraient ouvrir une foule de possibilités. Et les gens qui composent l'équipe de Banana Republic partagent les mêmes qualités que notre marque : ils sont curieux et connectés, et n'ont pas peur de repousser les limites. Vous vous reconnaissez dans cette description? Joignez-vous à nous pour poursuivre l'aventure.

**About the Role**:
In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience.

**What You'll Do**:

- All leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.
- Serve as a role model to achieve priorities in store, with the customer as the primary focus
- Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
- Build and share expertise in an assigned specialized functional area
- Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
- Listen and ask questions to solicit feedback to understand needs and provide service
- Handle unique or complex customer interactions

**Who You Are**:

- Provides clear and direct communication of expectations and gives feedback
- Ability to utilize technology effectively and engage with customers and your team to meet goals
- Able to effectively lead and inspire others through coaching and mentoring
- Demonstrate interest and initiative towards continuous improvement and growth
- Research process or transaction flow to identify root cause of errors

**Avantages offerts chez Banana Republic**:

- Rabais sur la marchandise de nos marques : 50 % de rabais sur la marchandise à prix courant de Gap, Banana Republic, Old Navy et Athleta, 30 % de rabais dans nos entrepôts et 10 % de rabais sur les articles en solde de Gap, Banana Republic et dans nos magasins Entrepôt.
- Programmes de congés payés compétitifs.*
- La société double vos dons et votre temps de bénévolat*
- Régime d’épargne-retraite enregistré
- Programme d’actionnariat des employés.*
- Assurances médicales, dentaires et vie.*
- Soins de santé virtuels 24/7*
- Complément aux congés de maternité et parental.*
- _Réservés aux employés admissibles._

La société Gap Inc. est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi et est déterminée à fournir un lieu de travail sans harcèlement ni discrimination. Nous nous engageons à recruter, embaucher, former et promouvoir des personnes qualifiées de tous les milieux, et à prendre toutes les décisions relatives aux emplois sans égard aux statuts protégés. Nous avons reçu de nombreux prix pour notre engagement de longue date en faveur de l’égalité, et continuerons à promouvoir un milieu de travail inclusif et diversifié favorisant le développement du sentiment d’appartenance à l’entreprise. Cette année, Gap a été reconnue comme Un des meilleurs milieux de travail selon Human Rights Campaign pour la septième année consécutive et nommée à l’indice d’égalité des sexes de Bloomberg pour la quatrième année d’affilée.


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