Summer Campus Tour Guide/student Central Helpline

5 months ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The incumbent will offer exceptional customer service, and provide relevant and comprehensive information to assist prospective students in their selection of an academic institution.

**Responsibilities**:
The Campus Tour Guide will provide friendly, helpful and informative tours of Western's beautiful Campus to campus guests, primarily prospective students and their families. The Campus Tour Guide will play a crucial role in providing a positive first impression of Western's Campus, and will act as an ambassador for the University. The incumbent will offer exceptional customer service, and provide relevant and comprehensive information to assist prospective students in their selection of an academic institution.

**Qualifications**:
Eligibility Requirement:

- (Eligibility requirement for Campus Tour Guide) Must be a full time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time student status for the duration of this appointment. **or**:

- (Eligibility requirement for Summer Student 1) Must be a student returning to studies in the fall with 1 year of part time employment or volunteer experience.
- Skills, Abilities & Expertise:
- Knowledge of Western's campus and the admissions process
- Ability to maintain a positive, outgoing attitude, with genuine customer service orientation
- Reliable and dependable to deliver all assigned tours
- Excellent verbal communication skills with the ability to deliver information in a clear and positive manner
- Professional and enthusiastic, with the ability and desire to promote Western
- Proven ability and natural inclination to interact with others in a professional, respectful and diplomatic manner
- Passionate with the ability to provide a positive first impression and be an ambassador for Western
- Ability to relate well to students and their parents

**Why Western?**:
**Background Checks**:

- The Campus Tour Guide will provide friendly, helpful and informative tours of Western's beautiful Campus to campus guests, primarily prospective students and their families. The Campus Tour Guide will play a crucial role in providing a positive first impression of Western's Campus, and will act as an ambassador for the University. The incumbent will offer exceptional customer service, and provide relevant and comprehensive information to assist prospective students in their selection of an academic institution.**Qualifications**:

- Eligibility Requirement:
- Must be a full time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time student status for the duration of this appointment

Skills, Abilities & Expertise:
- Knowledge of Western's campus and the admissions process
- Ability to maintain a positive, outgoing attitude, with genuine customer service orientation
- Reliable and dependable to deliver all assigned tours
- Excellent verbal communication skills with the ability to deliver information in a clear and positive manner
- Professional and enthusiastic, with the ability and desire to promote Western
- Proven ability and natural inclination to interact with others in a professional, respectful and diplomatic manner
- Passionate with the ability to provide a positive first impression and be an ambassador for Western
- Ability to relate well to students and their parents

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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