Customer Support Specialist

3 weeks ago


Burnaby, Canada Zyia Active Canada Ltd. Full time

**Duties and Responsibilities**
- Manage product returns and exchanges, verify the condition of returned items, and ensure they meet company standards for restocking.
- Gather and relay customer feedback regarding product quality, overall satisfaction, and opportunities for service improvements.
- Enhance customer satisfaction and foster brand loyalty by delivering outstanding service and proactively engaging with customers.
- Review and translate marketing materials, promotional content, and other communications from English to French, ensuring accuracy and alignment with brand standards.
- Collaborate with team members to resolve complex or time-sensitive customer issues.
- Maintain accurate and up-to-date records of customer interactions, follow up as needed, and escalate issues to the appropriate department or team members when necessary.
- Perform other related duties as required.

**Experience Requirements**
- Bilingual in French and English (both written and spoken) is a must.
- Excellent verbal and written communication skills in both languages.
- Previous customer service experience is preferred.
- Strong problem-solving abilities with the capacity to work independently or as part of a team.
- Detail-oriented, organized, and able to multitask effectively.
- Proficient in Microsoft Office, and other customer support or shipping software.
- Experience with translation or localization is a plus.
- Basic IT troubleshooting and technical support knowledge is an asset.
- A degree in communications, business, or a related field is a plus.

**Job Types**: Full-time, Permanent

Pay: $42,000.00-$46,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person



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