Customer Support Specialist

3 months ago

Burnaby, Canada QAI Laboratories Ltd. Full time

**QAI Job Number: QAI-BUSSUPP-**
**111623**

**JOB TITLE**: Customer Support Specialist**LOCATION**: Burnaby (BC, Canada)**CATEGORY**: Administration**CLOSING DATE**: OPEN UNTIL FILLED**SALARY RANGE**: $37,000 - $42,000 per year**BACKGROUND**:

- Founded in 1994 by a group of experienced certification and testing experts, QAI is an independent third-party testing, inspection, and certification organization that serves the building, technology, and construction industries (among others) with cost-effective solutions through our in-house capabilities/services, and an established world-wide network of qualified affiliates. The QAI name and logo have become well-recognized throughout the Certification world resulting in steady growth of our Certification, Testing, and Inspection business streams.**Join our Team**
**_Learn, Develop, Grow_**
- At QAI, you will have the opportunity to put your aptitude, experience, knowledge, and desire to learn to the test. We make a difference in people’s lives through the work we do as a top-notch Product Testing, Certification, and Inspection body whilst providing rewarding careers for our employees.QAI has an exciting career opportunity within the administration department
- **. **The
- **Customer Support Specialist **position will play a key role in supporting QAI’s business by providing a positive customer experience to both internal and external clients.- ** **will be someone who is positive, a self-starter, motivated, a good team player an effective communicator,-
- Greets customers
- Answers phone calls
- Cleans office kitchen
- Orders office supplies
- Maintains building repairments and keeps a record
- Arranges shipments
- Makes cheque/check deposits daily, as necessary
- Created PORs and POs
- Creates and Maintains clients’ profiles (within 48 hours)
- Creates Work Orders and Deposit Invoices (within 48 hours)
- Updates and Maintains Backlogs (within 48 hours)
- Arranges Special Inspections for Burnaby ELE
- Creates label sales invoices and arranges shipment to customers
- Maintains label quantities and re-orders labels as needed
- Conducts label inventory count every 6 months
- Acts as liaison between clients, sales, operations, and accounting
- Enters/reconciles invoicing from the operations database to the accounting database
- Under the guidance of the Operations Manager, issues new client/project numbers before work is started on a new project.
- Assists with Sales and Marketing activities
- Performs client credit checks and recommends payment terms
- Running day-to-day activities assigned by the operations manager
- Client Support
- Assist in the collection of outstanding accounts and receiving of deposits
- Works with 3rd party contractors/subcontractors (POs etc.)
- Assist in inspection scheduling or booking travel arrangements
- Switchboard relief
- General scanning and filing work
- Other duties as assigned by their manager from time to time- 2+ years experience as a Receptionist or Administrative Assistant in a fast-paced office environment
- Knowledge of administrative and clerical procedures
- Exceptional customer service skills and professional phone manner
- Keyboard skills and ability to work with a switchboard
- Office Administrative Assistant Training/Certificate an asset
- Ability to function as a team player

**Key Technical Competence**
- Possess good communication and organizational skills
- Able to multi-task with some degree of accuracy and efficiency
- Understand the departments or areas in which they are assigned and work to improve the process

**APPLYING**:
QAI Laboratories offers a comprehensive compensation and benefits package including base salary and bonus/commissions, medical, dental, and other perks. We are committed to the long-term success of our employees.
- Interested? Please submit your resume and cover letter toCheck out our other career opportunities on our website careers page:

- **qai.org/careers**.**Equal Opportunity Employer**
- QAI Laboratories is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.**Note**: No sponsorship is available.

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