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Office/customer Service/pr/marketing Manager

5 months ago

Markham, Canada Real Fruit Bubble Tea Inc. Full time

**About Real Fruit Bubble Tea**:
Real Fruit Bubble Tea Inc is a renowned name in the beverage industry, specializing in crafting premium fruit-based beverages that are not only delicious but also healthy. With a relentless commitment to quality, innovation, and customer satisfaction, we have successfully established a strong foothold in the market. As we embark on our journey of expansion, we are seeking a dynamic and highly organized Manager to play a pivotal role in our continued success.

The Office, Customer Service, PR Manager at RFBT Group of Companies will be responsible for overseeing and coordinating various administrative functions within the organization to ensure smooth operations and efficiency along with leading the Customer Service and Administration routines and projects. This role requires a meticulous individual with excellent organizational and leadership skills.

**Key Responsibilities**:
Office Operations: Monitor office supplies inventory and coordinate procurement to always ensure sufficient stock levels; Oversee the maintenance and repair of office equipment and facilities, ensuring a safe and conducive working environment; Collaborate with relevant departments to plan and execute office layout and space utilization.

Budget Management: Assist in preparing and managing the administrative budget, ensuring expenses are controlled and within allocated limits; Conduct cost analyses and recommend cost-saving measures to optimize resources.

Communication and Coordination: Facilitate effective communication within the organization and with external stakeholders; Coordinate meetings, conferences, and events, ensuring all logístical arrangements are in place; Consult with vendors, suppliers, and service providers to negotiate contracts and monitor service delivery.

Human Resources Support: Efficiently coordinate and oversee all aspects pertaining to Company health benefit insurance plans, ensuring seamless administration and compliance; Collaborate closely with the HR department to proficiently manage personnel records and administer a comprehensive range of employee benefits; Assist in employee onboarding and orientation activities, ensuring a smooth and welcoming integration into the organization.

Health and Safety (Office Setting): Implement and strictly enforce health and safety policies and protocols tailored for the office environment, prioritizing the well-being of all employees; Conduct regular and thorough safety audits and risk assessments specific to office spaces, promptly addressing any identified concerns or potential hazards; Cultivate a safety-oriented culture among office staff, encouraging active participation in maintaining a secure workplace for everyone's benefit.

Customer Service: Support in managing customer service complaints and effectively resolving escalated situations, while ensuring customer satisfaction, maintaining positive relationships, and implementing strategies to prevent future issues, all while upholding the company's public image and communicating effectively with stakeholders

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- A proven track record in branding, marketing, or office management.
- High level of proficiency in English, both in written and spoken forms.
- Exceptional organizational and multitasking skills, ability to manage complex projects and deadlines.
- High proficiency in Microsoft Office Suite, Goolge Suite, and other relevant Marketing software.
- Holding a valid driver's license, with a willingness to travel extensively between Canada and US.
- Speaking and writing in French or Mandarin is an asset.

**Benefits**:

- Enjoy a competitive salary package with performance-based bonuses, recognizing and rewarding your contributions to our success.
- Embrace a comprehensive health and dental benefits package that ensures your well-being and peace of mind.
- Immerse yourself in a thriving and inclusive work culture that values innovation, teamwork, and personal growth.
- Have your travel-related expenses covered, allowing you to focus on your role without any financial burden.

Real Fruit Bubble Tea is proud to be an equal opportunity employer that celebrates diversity and promotes an inclusive work environment. We sincerely thank all applicants for their interest in joining our team; however, only those selected for an interview will be contacted. Your journey towards an exciting and fulfilling career with us awaits

**Job Types**: Full-time, Permanent

Pay: $105,000.00-$125,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Markham, ON L3R 3L2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

Work Location: In person