Customer Service Specialist

2 weeks ago


SaintLaurent, Canada ABB Full time

Customer Service Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB Drive Products is a technology leader serving industries,infrastructure and machine builders with world-class drives and softstarters. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day.
As part of the Drives Product Customer Service team, you will provide internal and external custo-mers with a superior experience in accordance with company procedures, customer specifications, quality standards, health, safety & environment requirements, cost/profitability targets, and delivery targets.

**Responsibilities**:

- Manage Canadian customer inquiries and orders using SAP ERP system for standard products and spare parts.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Assist the entire CSR team with daily invoicing and other administrative tasks.
- Back-up colleagues during vacation period.
- Offer reliable, courteous, prompt and professional service at all times.
- Develop knowledge of the Drives products and services within the ABB product portfolio.
- Understand all aspects of the order desk department including quotes, orders, transportation logis-tics and customer follow up.

Your background
- College Degree obtained, minimum.
- Bilingualism, written and spoken (French and English).
- Minimum 3 to 5 years experience in administrative work with a focus on customer service.
- Ability to work in a fast-paced environment.
- Strong sense of urgency and ownership.
- Must be teamwork oriented, be ready to take initiatives, able to problem solve, information seeking and eager to learn.
- Good knowledge of Microsoft Office suite.

**Benefits**:

- Retirement plan
- Medical insurance
- Wellbeing program

More about us

LI-Hybrid



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