Customer Care Specialist

4 days ago


SaintLaurent, Canada OEC Group (Canada) Full time

CUSTOMER CARE SPECIALIST

**Main Responsibilities**

Working under the direction of the Warehouse manager, the « **Customer Care Specialist** » has the following main responsibilities:

- Provide assistance to improve products and services
- Answering customer inquiries relating to service issues such as:

- Inbound orders and outbound orders
- Problems or complaints resolution
- Price negotiations (carriers and customers)
- Answering customers inquiries relating to pricing/ /service issues
- Communicating and coordinating truckers, third part warehouse
- Escalating customer service issues to the appropriate manager
- Responsible to resolve internal and operations problems in a diligent business efficient manner to prevent service deficiency's and / or customers dissatisfaction
- Improve on an ongoing basis internal systems and procedures to favor customer service and departmental internal efficiency
- Maintain and improve customer relationship:

- Participate on weekly scheduled calls on house accounts for general follow-up
- Promote Company's services and products
- Provide Quarterly Business Reviews (QBRs)
- Provide solutions to issues encountered
- Answer customer inquiries related to service issues:

- Logistics solutions
- Problem or complaint resolution
- Price negotiations (customers)
- Escalating customer service issues to the appropriate manager
- Invoice dispute resolution
- Accounts Receivables Assistance
- Create and maintain customer profiles and SOPs (EWB Maintenance):

- Update, maintain and improve customer information, Products and SOPs
- Set up, with IT, automatic alerts and reports based on client requirements
- Reporting:

- Track and Trace Reports / I.T reporting setups
- Recording and reporting customer volume fluctuations
- Customer specific reports
- Maintain minimum profit levels:

- Attend onboarding meetings and provide ongoing service to new sales clients
- Continuous improvement of procedures (internal and external) and departmental functions / Exception Reports
- Enforce and maintain proper security measures and procedures to protect clients' and company's assets.
- Maintain high productivity performance.
- Support Yard Shunter in managing the yard space, keeping it clean and organized at all times to maintain efficiency.
- Support Warehouse Manager in the pricing, quoting, sale presentation and promotion of the warehousing/contract logistics services and development of the business.
- Document and maintain proper standard operating procedures aimed at meeting clients' requirements and maintaining internal efficiency.
- May occasionally visit or contact clients of the warehouse to maintain close and harmonious relationships.
- Other tasks and duties assigned from time to time by the immediate supervisor
- Minimum three (3) years of experience in similar position with a Warehousing 3PL organization
- Basic knowledge of customs regulations (AMPS, A8A, RNSs, CBSA regulations.) an asset
- Customer service skills and persuasive abilities
- Organization skills
- Problem solving skills
- Team player
- Excellent communications skills both in English and French, verbal and written
- Knowledge MS Office suite and experience with CMS (Customer Management System)
- Must be willing to learn and grow in this position

**Administrative Skills**
- Prepare timely reports for management and customers in a professional format
- Develop effective methods of sharing and obtaining information with and from others
- Plan client's visits and presentations
- Organize sales material and presentation in a professional format
- Ability to set priorities and organize workload assigned in an efficient manner
- Maintain an organized and time efficient daily agenda
- Ability to review procedures and identify areas of improvements

**Communication Skills**
- Ability to keep customer satisfaction and loyalty at high level
- Express ideas effectively and professionally in individual and group situations and in writing, where needed
- Ensure all communications and requests received are responded and taken care of promptly and without delay or prejudice to the Company
- Ability to communicate efficiently and maintain harmonious relationships with clients, business partners, working colleagues and his/her superiors

**Organization Culture & Knowledge**
- Understand how the company is organized and administered
- Understand how the company relates to other organizations, customer groups, industry groups and government bodies
- Understand how goals, statements and business objectives applies to quality tools and work process
- Maintain knowledge current with organization’s products and services, including web services and facilities
- Make suggestions to improve products and services

**Professional Knowledge**
- Keep current with industry trends, charges and regulations
- Be open to follow professional training to improve professional skills, when needed
- Maintain all data and information on the Company’s co



  • Saint-Laurent, Canada HOYA Vision Care Full time

    **SUMMARY** This position is responsible for handling external and internal customer inquiries and concerns with the highest degree of patience, courtesy, and professionalism. Positive intention and positive language are used to communicate effectively with our broad range of customers **JOB RESPONSIBILITIES** - Receive and handle incoming customer calls....


  • Saint-Laurent, Canada Crownring Full time

    **Summary** Are you looking for a new challenge? We'd like to hear from you! CrownRing Bridal House is a fast-growing Canadian wholesale company looking for motivated, trustworthy, dedicated employees to join our team. As Canada’s leading bridal jewelry designer and manufacturer, we strive to maintain a professional work environment, both in our image and...


  • Saint-Laurent, Canada OEC Group (Canada) Full time

    **Main Responsibilities** Working under the direction of the Customer Service Manager, the « **Customer Care Specialist** » has the following main responsibilities: - Provide assistance in developing customers’ account - Provide assistance to improve products and services - Answering customer inquiries relating to sales / service issues such as: -...


  • Saint-Laurent, Canada Crownring Full time

    **The Position** - **Tasks** - Placing orders and sending confirmation to retailers - Creating and sending Return Authorizations (RAs) as required - Providing quotes for customizations - Updating quotes, orders, and RAs as required - Directing requests to appropriate departments - **Requirements** - Strong verbal and written communication skills in English -...


  • Saint-Laurent, Canada Crownring Full time

    **The Position** - **Tasks** - Placing orders and sending confirmation to retailers - Creating and sending Return Authorizations (RAs) as required - Providing quotes for customizations - Updating quotes, orders, and RAs as required - Directing requests to appropriate departments - **Requirements** - Strong verbal and written communication skills in English -...


  • Saint-Laurent, Canada Viscofan Canada Full time

    **Customer Service Specialist** **Viscofan Canada** **The Company**: Viscofan Canada is part of the International Viscofan Group which is the world leader in casings for meat products with distribution in more than 100 countries around the world. Casings are an essential ingredient for the food sector when producing sausages, frozen meat and other...


  • Saint-Laurent, Canada Specialty Health Network Inc. Full time

    **Lieu**: 400 av Sainte-Croix, Saint-Laurent, Québec, H4N 3L4 Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles...

  • Customs Specialist

    3 weeks ago


    Saint-Laurent, Canada Spector & Co Full time

    We’re looking for a **Customs Specialist** in our Purchasing department. If you are passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! **Job Summary**: The Customs Specialist is responsible for ensuring compliance with all applicable import and export regulations and...


  • Saint-Laurent, Canada Dafco Filtration Group Full time

    Data entry and processing for all customer orders and related processes, provide timely customer correspondences and initiate the appropriate communication with all internal groups. Ability to work cross-functionally across the organization. Ensure that all Customer Care needs are met for all internal and external customers. Maintain and work to exceed...


  • Saint-Laurent, Canada ABB Full time

    **Customer support specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Saint-Laurent, Canada Nasri International Full time

    Everyday Sunday is a Canadian-born swimwear and leisurewear brand who dreams of bringing soul-soothing comfort and uplifting confidence to all its customers. When it comes to swimwear, we know the search for a piece as intimate as a bathing suit can be an overwhelming one, which is why making this experience positive for our customers is essential. We’ve...


  • Saint-Laurent, Canada TRANSPORT VTL VTL TRANSPORT Full time

    The customer care representative will be responsible for: - Problem-Solving Skills. The number one skill you need ** good customer service is problem-solving **, take the time to be professional and personable with your customers, Develop customer service standards - Strong Time Management. - Shipment tracking, monitor pickup and delivery - Take pick-up...


  • Saint-Laurent, Canada ABB Full time

    **VMI Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Saint-Laurent, Canada Freightcom Inc. Full time

    **Job description** **Who we are**: Founded in 2010, Freightcom started with a simple vision: to create a solution that centralizes & simplifies the shipping process for small-and-medium-sized Canadian businesses without compromising on speed, convenience, and cost-effectiveness. We are growing again! Freightcom is looking for highly motivated individuals...


  • Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....


  • Saint-Laurent, Canada Lineage Logistics Full time

    The Customer Care Representative plays a lead role on the regional customer service team in scheduling customer appointments, data entry of customer order information, responding to customer inquiries, and liaising with facility operations teams through effective communication to coordinate shipments and provide exceptional service to customers in a timely...

  • Customer Care Agent

    6 days ago


    Saint-Laurent, Canada Fiberlinks Textiles Full time

    **Customer Care Agent** **ROLE AND RESPONSIBILITY** - **This role consists of ensuring that all customer calls and requests are received, confirmed, and followed up to ensure unparalleled customer service. This includes the following functions**:_ - Retrieve and process all orders in the system and follow up with the external warehouse - Check the accuracy...


  • Saint-Laurent, Canada Volkswagen Group Canada Full time

    **Customer Care Representative - contract** **-* **EDG000814* **Primary Location**: Canada-Quebec-St-Laurent **Description** Contract: 8 to 12 months with a possibility of extension. As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly...


  • Saint-Laurent, Canada ABB Full time

    Customer Service Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Product Specialist

    6 days ago


    Saint-Laurent, Canada Aldea Solutions Inc. Full time

    ** Please note that this position can be based out of Canada, Chile, or Mexico ** **Product Specialist, Video Services** Aldea Solutions, Inc. is a leading provider of services and solutions for the television and media industries. Established in 2000 in Montreal, Canada, Aldea offers fully managed video streaming, production and transmission services over...