Customer Support Analyst
2 weeks ago
Description
:
Customer Support Analyst
Jonas Software – Club Division
We are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus. The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base.
The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems. We offer excellent career growth opportunities, benefits package, and a great business casual working environment.
JOB RESPONSIBILITIES:
Use your skillsets to troubleshoot Client Issues in a timely manner Listen and serve as primary Support liaison between Clients and Jonas Keep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications. Collaborate with other departments or offices as necessary to expedite resolutions Promote and maintain a high quality, professional, service-oriented company image among clients Assist with testing of the Club productJOB QUALIFICATIONS:
Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries Requires 2 - 3 years of customer service Customer service experience preferably in the software industry Must be able to multi-task in a fast-paced environment and set priorities within time constraints Courteous and professional phone manner, demeanor and attitude are essential Proven ability to meet deadlines Excellent organizational, time management, punctuality and customer service skills Must be able to work independently as well as coordinate efforts with other team members Detail oriented with an ability to prioritize task Good team player, yet willing to take personal responsibility for resolution of issues Strong PC and system navigation skills, specifically in a Windows-based environment Excellent, effective and clear verbal and written communication skills and interpersonal skills required Must be willing to work shift that could start anywhere from 8 AM EST up until 8 PM EST High School Diploma/Some college preferred/college degree Accounting Degree and/or experience is an asset
Business Unit:
Jonas Club
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
-
Customer Support Analyst
2 weeks ago
Markham, Ontario, Canada Jonas Software Full timeJob Description:Customer Support Analyst - Clubhouse Online - 6mnth ContractJonas Software - Club House Online DivisionWe are seeking a dedicated professional Customer Support Analyst to join our team on Contract for a 6 month term basis with a possibility of extension or permanent full time employment.The position is ideal for those who are self-motivated,...
-
Customer Portal Support Analyst
2 weeks ago
Markham, Ontario, Canada Enercare Full timeProudly Canadian-owned, Enercare is dedicated to providing top-notch services, solutions, and advice to ensure customers' homes are as comfortable as possible. Through Enercare Advantage, we offer cost-effective clean air and water solutions for homes and workplaces. Our commitment to environmental responsibility includes minimizing waste in landfills and...
-
Support Analyst
4 weeks ago
Markham, Canada Kelly Services (Canada), Ltd. Full timeKelly's customer, a leading provider of comprehensive, innovative and integrated payments solutions and services has a temp to permanent opportunity for a Support Analyst who will interact with clients, employees, and third-party vendors to resolve issues using hardware/software systems through def
-
Support Analyst
2 weeks ago
Markham, Ontario, Canada Kelly Services (Canada), Ltd. Full timeKelly's customer, a leading provider of comprehensive, innovative and integrated payments solutions and services has a temp to permanent opportunity for a Support Analyst who will interact with clients, employees, and third-party vendors to resolve issues using hardware/software systems through def
-
Customer Support Analyst
4 weeks ago
Markham, Canada Jonas Software Full timeJob Description: Customer Support Analyst - Clubhouse Online - 6mnth Contract Jonas Software - Club House Online Division We are seeking a dedicated professional Customer Support Analyst to join our team on Contract for a 6 month term basis with a possibility of extension or permanent full time employment. The position is ideal for those who are...
-
IT Support Analyst
3 weeks ago
Markham, Canada RG Henderson Full time**RG Henderson** **Who we are**: RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the south-western Ontario area. We have over 100 years of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service....
-
Customer Solutions Analyst
3 weeks ago
Markham, Canada Jonas Software Full timeJob Description: Customer Solutions Analyst Jonas Software - Construction Division The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by...
-
IT Support Analyst
2 weeks ago
Markham, Ontario, Canada RG Henderson Full timeRG HendersonWho we are:RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the south-western Ontario area. We have over 100 years of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In...
-
IT Support Analyst
2 weeks ago
Markham, Canada Sarku Japan Full time**Position Overview**: We are searching for an IT Support Analyst to become an integral part of our team. The role will be responsible for delivering technical support, adept troubleshooting and exceptional customer service for both our Head Office and store operations, including support of our IT infrastructure, POS systems and network systems. **Key...
-
Desktop Support Analyst
4 weeks ago
Markham, Canada AMPHENOL CANADA CORP Full timeA Worldwide Vision Connecting People with Technology Amphenol is one of the world’s largest providers of high-technology interconnect, sensor and antenna solutions and a Fortune 500 company. Our products Enable the Electronics Revolution across virtually every end market including Automotive, Broadband Communications, Commercial Aerospace, Industrial,...
-
Customer Solutions Analyst
8 hours ago
Markham, Canada Jonas Software UK Full timeDescription : Customer Solutions Analyst Jonas Software – Construction Division The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’...
-
Technical Support Analyst
2 weeks ago
Markham, Canada Jonas Software Full timeJob Description: Technical Software Support Analyst Jonas Software - Construction Division The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious Commerce graduate who will learn both our business as well as our...
-
Technical Support Analyst
2 weeks ago
Markham, Canada Jonas Construction Software Full timeJob Details: Technical Software Support Analyst Jonas Software - Construction Division The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious Commerce graduate who will learn both our business as well as our...
-
Bilingual Customer Analyst
2 months ago
Markham, Canada Aviva Full timeIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. The Customer Analyst (Level II) provides brokerages access support, “how to” advice, and in-depth technical support and trouble-shooting, assuring mínimal impact to productivity. What...
-
IT Support Analyst
2 months ago
Markham, Canada Citron Hygiene Full timeIT Support Analyst Markham, ON, Canada Req #10466 Wednesday, April 24, 2024 Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene,...
-
IT Support Analyst
2 weeks ago
Markham, Ontario, Canada Citron Hygiene Full timeIT Support Analyst Markham, ON, Canada Req #10466 Wednesday, April 24, 2024 Great companies start with great people Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene,...
-
IT Support Analyst
4 weeks ago
Markham, Canada Citron Hygiene Full timeIT Support Analyst Markham, ON, Canada Req #10466 Wednesday, April 24, 2024 Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene,...
-
Customer Support Specialist
2 weeks ago
Markham, Ontario, Canada Jonas Software UK Full timeDescription : Customer Support Specialist Analyst Jonas Software – Premier Division Jonas Software is an innovative company seeking a Client Support star for its SaaS Construction Management Cloud App The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging...
-
Technical Support Analyst
2 weeks ago
Markham, Ontario, Canada Jonas Software Full timeJob Description:Technical Software Support AnalystJonas Software - Construction DivisionThe Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious Commerce graduate who will learn both our business as well as our clients'...
-
Customer Support Specialist
4 weeks ago
Markham, Canada Jonas Software UK Full timeDescription : Customer Support Specialist Analyst Jonas Software – Premier Division Jonas Software is an innovative company seeking a Client Support star for its SaaS Construction Management Cloud App! The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging...
