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Customer Success Specialist

4 months ago

Whitby, Canada SIMNET Inc Full time

**Welcome to Simnet Inc., a dynamic and rapidly growing technology company that is revolutionizing the way businesses operate. We are currently seeking talented individuals to join our team and help us continue our mission of creating innovative solutions that make a real difference in peoples lives. At our company, we are not just keeping up with technology; we are leading the charge. Join us, and you will be at the forefront of technology.**

**Responsibilities**:

- Cultivate and maintain strong relationships with high-value customers and assigned accounts.
- Ensure customer success through a clearly defined implementation and ongoing customer success process.
- Report to the SVP of Sales and achieve an assigned baseline and growth revenue target.
- Aim for high levels of customer satisfaction, recognition of ROI, and accelerated time-to-revenue.
- Minimize consumption gaps, ensure strong renewals, and sustain predictable growth.
- Work with the Director of IT Operations to manage and achieve SIMNET’s Customer Success and Onboarding Program for specific assigned accounts.
- Secure and optimize the integration of the SIMNET Cloud, Security, and Services Portfolio.
- Coordinate efforts with sales, pre-sales, and other SIMNET resources to educate new and existing customers.
- Collaborate on the resolution of technical, billing, and day-to-day sales tasks.
- Ensure the smooth adoption of the SIMNET portfolio.
- Prioritize delivering a fantastic customer experience throughout customer life cycles.
- Implement the CSS baseline framework as the first step in the customer success process.

**Requirements**:

- Proven experience in cultivating and managing relationships with high-value customers.
- Familiarity with implementing customer success processes and frameworks.
- Ability to meet assigned revenue targets and drive customer satisfaction.
- Understanding of ROI recognition and accelerating time-to-revenue.
- Skills in minimizing consumption gaps, ensuring strong renewals, and sustaining growth.
- Proficiency in coordinating sales and technical resources for customer education.
- Capability to resolve technical, billing, and day-to-day sales tasks.
- Expertise in guiding customers for the smooth adoption of technology portfolios.
- Commitment to prioritizing and delivering a top-tier customer experience.

**Qualifications**:

- Bachelors degree in a relevant field, such as Business, Marketing, or a related discipline.
- 3+ years experience in a similar role

**Benefits**:

- **Extended health and dental care**: We provide extended health and dental care benefits, helping employees save money on medical expenses and promote good health practices.
- **Group RRSP matching program**: Simnet offers a group RRSP matching program, helping employees plan for their financial future.
- **Health spending account**: Access to a health spending account to choose how you spend your health care dollars and it can help cover expenses not covered by traditional health benefits.
- **Continuing education opportunities**: We offer opportunities for professional development, such as training programs or tuition reimbursement, we encourage employees to grow their skills and advance their careers.
- **Work-from-home options**: Flexibility of being able to work from home, especially during times when commuting or in-person interactions may not be ideal.
- **On-site parking**: On-site parking provided, helping to reduce stress and save time
- **Casual dress code**: Ditching the stuffy business attire. Employees can wear comfortable clothing creating a more relaxed and enjoyable work environment.
- **Free snacks and drinks**: Who doesnt love free food and drinks? We provide an array of snacks and beverages to keep you energized and motivated throughout the day.
- **Company events and outings**:We have multiple company-sponsored events throughout the year, such as holiday parties or team-building activities

We believe providing excellent service and creating happy customers is the way to create a valuable, enduring company that people love.

Lets work together to build a better future