IT Specialist

We are seeking a highly skilled IT Specialist to join our team at 360insights. As an IT Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing top-notch technical support to our employees.

• Assist employees with technology-related issues and ensure they have the necessary tools to perform their jobs effectively.
• Resolve technical complications and provide troubleshooting support to internal employees.
• Train users on corporate applications and provide technical support services for all departments.
• Standardize hardware and software across departments and maintain the integrity and security of Entra ID and user access privileges.
• Research and implement new corporate applications and solutions, and create FAQ documentation for commonly asked questions.

We're looking for an IT Specialist with exceptional customer relationship and negotiation skills, as well as proven excellent communication skills – written and verbal. You should have a customer-first mentality and a deep understanding of customer service. Additionally, you should be able to work as an effective member of a team, have strong organizational and follow-up skills, and be able to work independently with minimal supervision.

At 360insights, we're a fast-paced global technology company that's innovating and leading in the channel incentives and insights industry. We're committed to fostering a vibrant values-based and inclusive culture, and we're certified as a Great Place to Work in Canada, the USA, and the UK. We take pride in being a people-first organization, dedicated to providing equal employment opportunities to people of every race, religion or belief, and ethnic origin. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.