Field Service Technician

6 months ago


Waterdown, Canada AXYZ Automation Group Full time

It is an exciting time at AAG as we work to achieve our vision of being the global leader in tailored cutting solutions as each machine sale marks the start of a long-term partnership with our clients.

AAG is a leading global manufacturer of CNC router machines and knife systems. With over 350,000 standard machine configurations and over 30 decades of Experience, AAG specializes in matching machinery to customers' unique needs and budgets. Designed and built at our state-of-the-art factory in Burlington, Ontario and Tallmadge, Ohio, our Computer Numeric Control (CNC) machines are supplied and supported through a global network of sales and support offices and authorized dealers.

We believe every job position is important in contributing to the success of our company. Once you join our team, you become a critical part of the future of AAG. You'll play a vital role in the continued growth of our company.

**Overview**:
**Duties and Responsibilities**:

- Professional service and installation of CNC Router Machines.
- Trains customers on CNC Router Machines.
- Resolves product and service-related concerns.
- Provides customer telephone and online support.
- Conducts on-site service calls.
- Provides guidance and support to customers.
- Works with engineers on product development and system upgrades.
- Other duties as assigned.

**Skills / Knowledge / Experience / Education Required**:

- Degree or Diploma related to Electrical/Electronic Controls, or related field required.
- Experience with CNC machinery.
- Experience with CAD-based design software and computer science programs.
- Valid license and passport and the ability to travel without restriction required.
- Willing to travel up to 60% of work time.
- Experience in a technical role, preferably troubleshooting electrical and mechanical systems.
- Experience delivering vital customer service.
- Experience using a multimeter (or another voltage meter).
- Strong communication skills, both written and verbal, are required.
- Able to work under pressure to meet deadlines.
- Ability to make independent decisions and handle difficult workplace situations calmly.
- Excellent organizational and time management skills with strong attention to detail.
- Strong problem-solving skills and self-starter.
- Positive attitude and eagerness to learn and grow in a dynamic environment.

Experience demonstrating a high level of discretion with confidential information

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- what are looking for in terms of hourly compensation?

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- CNC: 5 years (preferred)
- high voltage: 5 years (preferred)
- AutoCAD: 4 years (preferred)
- Electrical: 4 years (preferred)
- Customer facing: 3 years (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: In person



  • Waterdown, Canada L3Harris Technologies Full time

    **Factory Service Mechanical Technician** Ref #:16029 Waterdown, Ontario **Tasks to be Accomplished** - Assemble, repair, rework and/or troubleshoot complex electromechanical assemblies - Maintenance of system file and tracking assembly documents - Ensure all tasks are completed to customer’s required delivery date - Generate Non-Conformance...

  • Production Technician

    6 months ago


    Waterdown, Canada Genrep Full time

    **ROLE DESCIPTION**: GENREP has been a provider of Power Product solutions to Canadian businesses since 1983. Starting as a Service organization focused on maintaining Emergency Standby Generators, we have grown to an organization that provides end to end Generator and Engine solutions. Our experienced Service technicians are thoroughly trained on...

  • Manager, Field Service

    7 months ago


    Waterdown, Canada Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Waterdown, Canada Stryker Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Waterdown, Canada Stryker Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Field Tech Specialist

    6 months ago


    Waterdown, Canada AXYZ International Full time

    **Duties and Responsibilities**: - Professional service and installation of CNC Router Machines. - Trains customers on CNC Router Machines. - Resolves product and service-related concerns. - Provides customer telephone and online support. - Conducts on-site service calls. - Provides guidance and support to customers. - Works with engineers on product...

  • Operations Technician

    6 months ago


    Waterdown, Canada Opta Group LLC Full time

    ABOUT OPTA OPTA CORE VALUES Accountability and Integrity in everything we do - PEOPLE: We will invest in our people with promoting Diversity and Inclusion for the success of our organization - CUSTOMERS: Committed to our customers to deliver Consistent Quality products, Solutions and Service - SAFETY: Providing employees a Safe environment in which to...


  • Waterdown, Canada Budget Exhaust & Automotive Inc Full time

    Budget Exhaust & Automotive Inc. is seeking a service advisor for our growing business in Waterdown, Ontario. **Responsibilities** - Scheduling service appointments - Creating work orders when customers bring in their vehicles and describing clearly and accurately the specific problems and needs of our customers - Communicating effectively with technicians...


  • Waterdown, Canada Opta Group LLC Full time

    ABOUT OPTA OPTA CORE VALUES Accountability and Integrity in everything we do - PEOPLE: We will invest in our people with promoting Diversity and Inclusion for the success of our organization - CUSTOMERS: Committed to our customers to deliver Consistent Quality products, Solutions and Service - SAFETY: Providing employees a Safe environment in which to...

  • Operations Technician

    3 months ago


    Waterdown, Canada Opta Group LLC Full time

    ABOUT OPTA OPTA CORE VALUES Accountability and Integrity in everything we do - PEOPLE: We will invest in our people with promoting Diversity and Inclusion for the success of our organization - CUSTOMERS: Committed to our customers to deliver Consistent Quality products, Solutions and Service - SAFETY: Providing employees a Safe environment in which to...

  • IT Support Technician

    5 months ago


    Waterdown, Canada Pearle Hospitality Full time

    _**As a member of the Pearle Hospitality team, you are a part of the Pearle Hospitality family.**_ Pearle Hospitality’s mission and focus is to enrich each moment through genuine and thoughtful actions. Each of Pearle Hospitality’s restaurants, event venues, hotels, and spas are focused on creating happiness and elevating each experience through the...


  • Waterdown, Canada Lincoln Electric Company of Canada Full time

    Lincoln Electric is he world - der in the engi - ring, desig - and manufacturing of - vanced arc wel ng solutions, automated - Must be able to converse in the Spanish language at a high level, both written and spoken - Global technical support, both via the Call-Center and onsite, for Lincoln Electric’s PythonX Plasma Cutting equipment - Onsite...


  • Waterdown, Canada Lincoln Electric Company of Canada Full time

    Lincoln Electric is he world - der in the engi - ring, desig - and manufacturing of advanc - arc welding solution - automated joini - assembly and - ting system plasma and oxy-fuel cutting equipment, and has a lea - Must be able to converse in the French language at a high level, both written and spoken - Global technical support, both via the Call-Center...

  • Mechanical Technician

    6 months ago


    Waterdown, Canada L3Harris Technologies Full time

    **Tasks to be Accomplished** - Assemble, repair, rework and/or troubleshoot complex electromechanical assemblies - Maintenance of system file and tracking assembly documents - Ensure all tasks are completed to customer’s required delivery date - Generate Non-Conformance Reports **Skills Required**: - Strong Electronics and Mechanical background including...

  • Mechanical Technician

    4 weeks ago


    Waterdown, Canada L3Harris Technologies Full time

    **Mechanical Technican, AFTERNOON SHIFT** Ref #:17493 Waterdown, Ontario **Tasks to be Accomplished** - Assemble, repair, rework and/or troubleshoot complex electromechanical assemblies - Maintenance of system file and tracking assembly documents - Ensure all tasks are completed to customer’s required delivery date - Generate Non-Conformance...

  • Mechanical Technician

    6 months ago


    Waterdown, Canada L3Harris Technologies Full time

    Job Level : B **Tasks to be Accomplished** - Assemble, repair, rework and/or troubleshoot complex electromechanical assemblies - Maintenance of system file and tracking assembly documents - Ensure all tasks are completed to customer’s required delivery date - Generate Non-Conformance Reports - Shift work required **Skills Required**: - Strong...

  • Nail Care Technician

    6 months ago


    Waterdown, Canada TIP 2 TOE Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work site environment**: - Odours **Work setting**: - Relocation costs covered by employer - Esthetician's salon **Tasks**: - Custom designs - Provide general information to customers on beauty products - Advise on beauty...

  • Automotive Installer

    3 months ago


    Waterdown, Canada Canadian Tire Waterdown Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...


  • Waterdown, Canada Bar Burrito Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Food service establishment **Tasks**: - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Estimate ingredient and supplies required for meal preparation -...

  • Automotive Installer

    6 months ago


    Waterdown, Canada Canadian Tire Waterdown Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...