Office Clerk
4 weeks ago
The work consists of performing a variety of tasks in one or more areas such as budget, counter service, records and other administrative and operational support activities related to general office work.
**EXAMPLES OF TASKS PERFORMED**
- Processes customer inquiries such as tax bills, water bills, pet licenses, public parking, etc. (at the counter, by fax, by phone and by mail), ensuring the accuracy of the answers by using the tools at his/her disposal or by making the necessary inquiries to the responsible departments and organizations, if necessary.
- Receives, analyzes, processes and follows up on customer requests, complaints, comments or suggestions and claims.
- Cashes out various amounts of money and completes required documents. Taxes, water consumption, pet licenses, public parking rentals, access to information requests, Municipal Court, Town rental properties, etc.
- Sells items or tickets to events as needed.
- Ensures that his/her knowledge is up to date, that the tools at his/her disposal are updated and that information documents are available to clients.
- May use a variety of devices and systems to perform job-related tasks, using appropriate programming.
- Performs filing and general office work.
- Performs various office tasks such as photocopying, simple calculations, messaging, assembling documents, sending correspondence.
- Performs any other related duties.
**SCOPE**
The duties of the job usually require the employee to decide on the order of performance and the daily flow of activities. Work is occasionally monitored during performance and checked regularly.
**REQUIRED TRAINING AND EXPERIENCE**
Education:
- Hold a high school diploma
Experience:
- Possess six (6) months to less than one (1) year of experience in a job that allows the incumbent to become familiar with the field of the job.
**KNOWLEDGE**
- arithmetic;
- Filing and collection methods;
- General office work;
- spoken and written French
- spoken and written English
- Ms Office suite.
- _Knowledge of English is a requirement due to possible interactions with the Town’s residents_
**SKILLS AND ABILITIES**
- perform writing assignments;
- exercise good judgment, tact and courtesy;
- Demonstrate a strong sense of customer service;
- operate office equipment.
**Please note**:
**_ ACCESS TO EMPLOYMENT EQUITY_**
- In accordance with the employment equity program as outlined in Article 86 of the Charter of Human Rights and Freedoms of Quebec, the City of Mont-Royal encourages women, members of ethnic minorities, Indigenous peoples, and persons with disabilities to apply._
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