Service Desk Day Support
5 months ago
We are seeking a highly motivated and customer-focused individual to join our Client's team as an Onsite Helpdesk Support Specialist on a contract basis. In this role, you will play a crucial part in providing comprehensive support to our team members, ensuring a seamless experience with various technical processes and tools. If you are a tech-savvy individual with excellent customer service skills and the ability to thrive in a remote work environment, we want to hear from you.
**Responsibilities**:
- Deliver prompt helpdesk support, resolving technical issues for onsite team members.
- Guide and assist in Duo multifactor authentication enrollment.
- Execute tasks with precision, following written instructions.
- Provide on-site phone support, collaborating with colleagues for seamless assistance.
- Uphold excellent customer service standards in all interactions.
**Qualifications**:
- Proven helpdesk or technical support experience.
- Familiarity with Duo multifactor authentication.
- Strong communication and interpersonal skills.
- Ability to work independently and report to various office locations.
- Must be available for onsite work for the contract duration.
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