Facility and Client Support

3 weeks ago

Edmonton, Canada Government of Alberta Full time

**Job Information**:
**Job Requisition ID**: 43512

**Ministry**: Executive Council

**Location**: Edmonton

**Full or Part-Time**: Wage

**Hours of Work**: 36.25 hours per week

**Regular/Temporary**: Temporary

**Scope**: Open Competition

**Closing Date**: June 20, 2023

**Classification**: Administrative Support 2E

**About Us**:
The Alberta Protocol Office is a branch in the Cabinet Coordination and Ministry Services Division within the Ministry of Executive Council of the Government of Alberta. The Division also includes the Office of the Lieutenant Governor, Office of the Premier, Office of the Deputy Minister of Executive Council, Intergovernmental Relations, and the Policy Coordination Office.

Alberta Protocol is a unique and interesting part of Executive Council, supporting state, official, working, and private visits to Alberta (includes Heads of State, Ambassadors or Consul Generals). By serving as the point of introduction for diplomats and other key dignitaries, the office enhances Alberta’s profile on the global stage. The Protocol Office also leads domestic ceremonies such as the swearing-in of Cabinet, Speech from the Throne, installation / farewell of the Lieutenant Governor and State Funerals.

In concert with the visit and ceremonial aspects of the Protocol Office, is the management of two historic buildings in Alberta: Government House in Edmonton and McDougall Centre in Calgary. Government House serves as a conference facility for hosting government, vice-regal and state functions:
**Role**:
Reporting to the Manager of Venues, the Facility and Client Support is the front line staff interacting with clients utilizing the meeting and conference facilities of Government House. The focus of the position is to provide exceptional guest services for all booked meetings and events, and to provide clients with front line meeting and event assistance to ensure all clients have an exceptional experience.

The position supports meetings and events by being on-site during a scheduled shift, assisting with both front and back of house duties, and acting as a liaison for the Manager of Venues. Work hours are dependent on meeting and event scheduling, which can include working evenings and weekends. In addition to providing exceptional guest service throughout the duration of meetings or events, this position will be required to assist with the maintenance of equipment and supply inventories, and administrative processes such as venue bookings.

The position works independently within established policies, procedures and processes. The position requires creative problem solving to make every effort to meet client requirements. Frequently, the position is faced with onsite issues and problems that require immediate resolution with minimum disruption to the event/function.

The position interacts with contractors and ensures the contracted services are provided as specified. The position works to ensure the contractors have a clear understanding of the requirements and event schedule. Escalating issues will be directed to the more senior Facility and Client support staff or the Manager of Venues to resolve any misunderstandings and find solutions.

This position will interact with both internal and external stakeholders. Internal stakeholders include Protocol Office staff, senior level GOA officials and GOA ministry staff. External stakeholders include public visitors, politicians, diplomats, dignitaries, service providers, contractors and volunteers.
- The position requires sound knowledge in the following areas:
- Hospitality industry (Food and Beverage)
- Microsoft Office Suite (Outlook / Share Point / Power Point, Excel)
- Good communication skills to communicate with stakeholders, the public, as well as other senior government officials, diplomats and delegates including representatives
- Good understanding of government structure, mandates, decision making process
- The position requires the following skills and abilities:
- Time management and organizational skills
- Ability to organize and prioritize short and long-term projects
- Ability to track issues to ensure a timely response
- Ability to respond to changing priorities and meet changing timelines
- Ability to multi-task
- Ability to work in a team setting, as well as functioning independently
- Ability to exercise judgment in dealing with sensitive and confidential situations/information
- Ability to develop positive, professional work relationships with a variety of parties
- A good understanding of the protocol and etiquette and order of events for state and diplomatic functions

**Qualifications**:

- Minimum Requirements:
- High school diploma with one (1) year of related experience in the hospitality industry.

Equivalency:
Directly related experience considered on the basis of one year of experience for one year of education

Assets:
- Hospitality industry (Food and Beverage)
- Microsoft Office Suite (specifically Outlook and Sha

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