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Front Receptionist

7 months ago

Edmonton, Canada Urban Retreat Full time

**Position**: Front Desk Receptionist
**Shifts Available**:

- Monday Mornings: 9:00 AM - 1:00 PM
- Evenings: 5:00 PM - 9:00 PM (Two to Three Evenings a Week)
- Every Saturday: 9:00 AM - 5:00 PM

**Why Join Us**:

- Embrace the opportunity to be part of a supportive team environment that feels like family.
- We're committed to fostering long-term relationships with our team members, offering opportunities for growth and advancement.
- Opportunity to have health benefits if reaching the minimum required hours.
- Thrive in a lively atmosphere where your friendly demeanor and dedication to exceptional customer service are truly valued.

**Responsibilities**:

- **Greeting Clients**: Welcome clients warmly as they enter the spa, providing a positive and inviting atmosphere.
- **Appointment Scheduling**: Manage appointment bookings, ensuring accuracy and efficiency in scheduling treatments and services.
- **Check-In and Check-Out**: Facilitate the check-in and check-out process for clients, including verifying client information, processing payments, and providing receipts.
- **Customer Service**: Provide excellent customer service by addressing client needs, resolving issues or concerns promptly, and ensuring overall client satisfaction.
- **Maintaining Reception Area**: Keep the reception area clean, organized, and well-presented at all times, including stocking supplies and promotional materials.
- **Administrative Support**: Assist with administrative tasks such as filing, data entry, and maintaining client records accurately and confidentially.
- **Product Knowledge**: Familiarize oneself with spa services, products, and promotions to effectively upsell and cross-sell to clients.

**Qualifications**:

- Previous experience in a customer service or receptionist role preferred but not necessary.
- Excellent interpersonal and communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of spa services and products is a plus.
- Professional appearance and demeanor.

**Job Type**: Part-time

**Salary**: From $16.00 per hour

Expected hours: 12 - 24 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount

Schedule:

- Evening shift
- Every Weekend
- Monday to Friday

Supplemental pay types:

- Commission pay

Application question(s):

- Do you have customer service experience? If so, what is it and for how long did you work in customer service?
- Are you available every Saturday from 8:30-5:00 and ever Monday morning from 9-1?
- Do you currently work with another company and hope to work both jobs? If so, what hours are you working there?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person