Delivery Specialist

3 weeks ago

Markham, Canada BMW Markham - Pfaff Automotive Partners Full time

**Who We Are**

At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:Used Vehicle Manager

**Summary**
This position is responsible for the presentation, delivery and preparation of inventory to customers. A Delivery Specialist will assist the Sales Team with sales administration and data entry. This role is suitable for someone with previous automotive sales administrative experience and strong communication and relationship building skills.

**Duties and Responsibilities**
- Conducts instore and offsite vehicle deliveries to ensure correct features are installed and customer requirements are met as requested by the customer.
- Conducts a vehicle walk around and explaining the features of the purchased vehicle to the customer on the day of delivery ensuring a welcoming delivery.
- Follows up with customers 24 hours prior to delivery appointments.
- Ensures all paperwork for sales transactions are conducted accurately, including signatures, customer information, and outstanding funds.
- Monitors "Audi Connect" setup threshold and contacting customers who are having difficulty setting up the service.
- Assists the Sales team with client knowledge and test drives during high traffic.
- Ensures Audi Academy is up to date.
- Completes verbal and brief written instructions/orders from Brand Manager and Financial Manager.
- Monitoring and organizing deliveries, appointments and vehicle/customer account information in One-Eighty.
- Completes forms for vehicle lease drop-offs.
- Confirms finances for interest rates and payments.
- Ensures trade in vehicles are properly marked and provided to reception to be stocked for the used car department.
- Provides continuous support to existing customers regarding questions and/or concerns to ensure long lasting relationships.

**Skills and Qualifications**
- OMVIC License.
- 1- 2 years of experience in automotive field.
- Valid Ontario Driver’s License.
- A clean driver abstract and the ability to drive a manual transmission is required One-Eighty and CDK experience.
- Proficiency with Microsoft Office is a considerable asset.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to work cohesively with employees and managers as part of a team.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- automotive: 1 year (required)

Licence/Certification:

- OMVIC (required)

Work Location: One location

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