Program Coordinator

3 weeks ago


Kamloops, Canada Wiidookodaadiwin Services Ltd. Full time

Position Summary:
The Program Coordinator is responsible for working directly with youth of varying ages.

The Program Coordinator will be responsible for the day-to-day operations of residential houses, provide crisis management, programming, and direct supervision to staff. This individual will implement behavioral/cognitive program, provide supervisory support, ensure training requirements are met, and collaborate with Program Specialists.

Social Work Degree is preferred or a Diploma in Human Service field or equivalent experience in human services in residential setting and supervisory experience preferred. In-service and additional training; job performance; clear and validated evidence of professional expertise and competent decision

This role is Monday to Friday 8:30-4:30 with a 30 minute unpaid lunch (37.5 hours/week) Must be able to be on call in the evening from Monday-Thursday.

**Key Tasks and Responsibilities**:This statement of duties is for the purpose of identifying this position, **but not limited to**:

- Manage and supervise staff day to day implementation of program services provided to residents.
- Be available by phone or in person for staff support, consult and give direction to them.
- Responsible for implementing and managing staff schedules and on-call responsibilities, as well as being on call themselves, if no direct care staff is available.
- Attend and participate in meetings with clients, staff, and other professionals such as:

- Case Planning and Transition Planning
- Integrated case management
- Meet with Social Workers
- Doctors and pediatricians
- Counselors
- Monitor quality of services and documentation to make certain that all internal and external quality assurance measures are met and prepare related performance and quality improvement reports
- Build relationships and trust with traumatized and disenfranchised children and youth of varying ages
- Ensure safety of residents and promote confidentiality
- Develop and facilitate independent life skill programming as needed
- Meet with existing staff, conduct daily walk through an orientation check list
- Meet with new staff, go through an orientation check list
- Review daily case notes of staff at resources
- Write accurate and descriptive case notes and critical incidents
- Provide mediation and conflict resolution as appropriate, to address all conflict and safety concerns in the home
- Document all meetings and progress on case management notes of resident’s activities and maintain resident’s records
- In collaboration with program manager, conduct weekly, monthly, quarterly, and annual reports on task assignments and goals, as well as routine audits of resident files
- Respond to crisis as needed and respond appropriately to emergencies including contacting appropriate staff, being available on weekends and evenings for crisis intervention if needed
- Promote the cooperative, harmonious, teamwork and professional environment WS strives to maintain within the workplace
- Conduct performance reviews with staff, have follow up meeting and set up goals and expectations for them
- Promote an atmosphere of dignity and respect in line within the philosophy and policies of WS to all residents and staff
- Participate Integrated Case Management meetings and implement recommendations out of them

Other responsibilities include:

- Maintain a monthly budget for each of the resources
- Maintain a staff development budget
- Create employee reviews after first 6 months, then yearly
- Plan and organize regular staff meetings
- Setting up new resources and closing resources
- Work with management team to implement TYC & C policies, protocol, and procedures
- Uphold WS policies

Additional Qualifications:

- Residential care experience.
- Minimum 2 years’ experience working with youth and sensitivity to the needs of sexually exploited youth is required.
- An experience working with mental health related issues, complex trauma, substance abuse, court involved youth, domestic violence, HIV/AIDS, child welfare related issues and crisis intervention techniques is required.
- Demonstrated ability to facilitate small groups and workshops.
- Certified in Child/Adult CPR and First Aid level 1 and Non-Crisis Intervention Training.

Job Competencies:

- Attention to details
- Positive attitude toward others
- Empathetic outlook
- Excellent written and verbal communication
- Flexibility
- Following directions
- Taking Initiative
- Meeting standards
- Multitasking
- Personal accountability
- Project/Task and Goals Focus
- Respect for policies
- Team Player
- Excellent Administrative Duties

Behavioral Competencies:

- Adaptable
- Organized workplace

Core Values:

- Developmentally Grounded, Trauma Informed, Culturally Competent, Gender Responsive, and Strengths Based.

**Salary**: $29.85-$34.26 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Licence/Certification:



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