Host Supervisor
3 months ago
We are looking for Guest Services Supervisor to join our growing team
EXPERIENCED. You have experience in a busy reservations call centre and/or supervisory experience in a fast-paced restaurant environment. A working knowledge of SevenRooms is also considered a strong asset.
A PEOPLE PERSON. You have exceptional relationship-building and communication skills - both with guests and colleagues alike.
SOLUTION-ORIENTED. You're a strong problem solver with an insatiable desire to positively impact restaurant reviews.
ADAPTABLE. You thrive in a busy, ever-changing environment
Role and Responsibilities
- Create a positive guest experience that begins with a friendly greeting and warm smile
- Assisting manage a team of up to 40+ employees.
- Efficiently maintain and organize restaurant by managing guest flow, maximizing seating capacity and communicating all special requirements to both BOH and FOH
- Help develop department policies and procedures to ensure efficiency of team
**Requirements**:
- 1-3+ years of experience in team leadership
- Minimum of 2 years in a high-volume environment
- Minimum of 2 years as a lead host
- High attention to detail with integrity to elevate the guest experience
- Excellent organization and time management skills
- Must be able to work well under pressure in a fast-paced and constantly changing environment.
- Flexible shift availability including evenings, weekends and holidays.
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