Warranty Services Representative, Common Elements

2 months ago

Toronto, Canada Tarion Full time

**Warranty Services Representative, CE, **WSRCE101624**

**Department**:Warranty Services, Common Elements

**Type of Position**: Full Time, Permanent

**Location**:Home Office, Greater Toronto Area

**Reporting to**: Manager, Warranty Services, Common Elements

**Work Model**: Remote: Frequent car travel is required to assigned work locations within Ontario. This role would also require the incumbent to complete work from a home office. _(All remote work must be completed from your home office within the province of Ontario.)_

**About Tarion**

Since 1976, Tarion has served new home buyers and new homeowners by ensuring that one of their life's biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario's builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

**How We Make a Difference**

A home is one of life's biggest purchases. As an independent, not-for-profit organization, Tarion provides Ontario's new home buyers and owners with peace of mind that their purchase is safeguarded through the province's new home warranty and protection program.

Almost every new home in the province is covered by a new home warranty. Tarion ensures consumer protection by providing free tools, guides and resources to help homeowners understand their builder's warranty and navigate warranty claims with confidence.
If a builder does not meet their warranty commitments, Tarion offers guidance to help homeowners ensure they receive the coverage they're entitled to, and when necessary, steps in to help resolve warranty claims.

**About the Role**

The Common Elements Warranty Services Representative provides technical and warranty advice to vendors, builders, condominium corporations, owners, consultants, and lawyers.

This position conducts inspections, meetings and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion's Common Elements Construction Performance Guidelines. The incumbent will work 100% remotely and live within the GTA and will be responsible for travelling to assigned work locations covering the GTA and outlying regions within the province when required.

Remote: Frequent car travel is required to assigned work locations within Ontario. This role would also require the incumbent to complete work from a home office. _(All remote work must be completed from your home office within the province of Ontario.)_

**Responsibilities include**:

- Provide fair, timely, quality and consistent service and technical and warranty advice to vendors, builders, consultants, condominium corporations, property managers, homeowners and lawyers regarding condominium common element warranty related issues and compliance with Registrar Bulletins 19 and 19R (RB19)
- Maintain impartiality and open-mindedness while facilitating negotiation and resolution between the parties to a warranty claim by providing direction and encouraging parties to find a compromise or a mutually satisfying solution
- Conduct inspections and meetings with external clients regarding a condominium's common elements
- Make recommendations for vendor/builder financial security retention at the conclusion of the construction process and throughout the warranty process
- Make rulings and decisions on common element warranty claims with a risk exposure of up to 3.5 million dollars
- Complete estimates and set/adjust financial reserves, and manage contractor and consultant services, procurement, and on-site warranty repairs as required
- Represent Tarion as a witness at the License Appeal Tribunal, and as a representative at Builder Associations and public outreach activities
- 5 - 7 years' construction related experience - preferably in low-rise and high-rise construction methods
- Training and experience in a neutral dispute resolution role, such as a mediator, conciliator, claim adjudicator; or experience and skills related to fairly managing complaint processes that involve hearing from participants, analyzing information, encouraging resolution and making recommendations or writing decisions
- Superior communication (verbal and written), observation, negotiation, problem solving, analytical and conflict resolution skills
- Direct or related experience and skills related to creative interest-based approaches to mediating or resolving disputes in different settings such as in-person, telephone, videoconference or online
- Ability to maintain confidences, exercise sound judgment and discretion and work collaboratively with others
- Capacity to work in an empathetic and accessible manner, using effective communications to manage confrontational or stressful situations with diverse users
- Minimum community college graduate. Building science or construction related

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