Warranty Service Coordinator

5 months ago

Toronto, Canada Menkes Full time

Posted In: Customer Care
- About The JobThe primary purpose of the role is to act as a key contact point between the Company and the homeowners during the Pre-Delivery Inspection period and to ensure that customer care standards are met and exceeded proactively, during the warranty period.

**Responsibilities**:
**Key responsibilities of the role include**:

- Schedule and input Warranty Service bookings into shared calendars.
- Identify and report on issues and trends encountered on warranty forms.
- Monitor, identify and flag issues that arise with trades performing work.
- Provide confirmation and booking of trades to the Customer Care Administration team for forwarding to homeowners.
- Coordinate trades working on deficiency corrections.
- Perform inspection of Warranty work completed, as required.
- Issue POs for deficiency correction work and supplies for handypersons.
- Act as a conduit for the sharing of information in a timely manner between the department and the Construction groups and Trades.
- Facilitate entry door locks and mailbox locks in the event of failure.
- Monitor Builder Repair Period timelines and report to Management on a periodic basis.
- Update and report on work orders and completions by running various reports.

**Qualifications**:

- 5+ years of work experience in the Residential Construction industry
- Hands-on work experience conducting warranty inspections
- Thorough knowledge of Tarion regulations and customer service standards
- Post-secondary education or relevant work experience
- Proficiency with MS Word, Excel and Outlook
- Strong aptitude for working with clients professionally
- Ability to contribute in a fast-paced, deadline driven team atmosphere
- A positive attitude with a strong focus on supporting team members towards achieving optimal customer satisfaction

Apply

We offer a competitive compensation package and the opportunity to work with an industry leader

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.

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