Home Warranty Case Manager

2 weeks ago


Greater Toronto Area, Canada Tarion Full time
About Tarion

Tarion is a leading provider of new home warranty protection in Ontario. As an independent, not-for-profit organization, we offer peace of mind to homebuyers and owners through our comprehensive warranty program.

Job Summary

We are seeking a highly skilled Warranty Services Representative to join our team. This is a full-time, permanent position based in the Greater Toronto Area, with frequent travel to assigned work locations within Ontario.

About the Role

The successful candidate will provide technical and warranty advice to vendors, builders, homebuyers, and owners, conducting early intervention, investigative inspections, meetings, and conciliations to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion's Construction Performance Guidelines.

Responsibilities
  • Work collaboratively with parties to promote early resolution of warranty claims, in accordance with Tarion's procedures and policies
  • Provide technical and warranty advice to vendors, builders, consultants, and homeowners regarding warranty-related issues
  • Maintain impartiality and open-mindedness while facilitating negotiation and resolution between parties to a warranty claim
  • Conduct inspections and meetings with external clients and make rulings and decisions on freehold and condominium unit issues on behalf of Tarion
  • Issue Work/Settlement Schedules, set and adjust financial reserves as required
  • Authorize contractor services and monitor contractor progress
  • Represent Tarion as a witness at the License Appeal Tribunal and the Builder Arbitration Forum
Requirements
  • 3-5 years' construction-related experience, preferably in freehold residential construction methods
  • Minimum community college graduate, in building science or construction-related diploma
  • Training and experience in a neutral dispute resolution role, such as a mediator, conciliator, claim adjudicator
  • Superior communication, observation, negotiation, problem-solving, analytical, and conflict resolution skills
  • Direct or related experience and skills related to creative interest-based approaches to mediating or resolving disputes
Compensation

The estimated salary for this position is $60,000-$80,000 per year, depending on experience and qualifications. Benefits include paid mileage, health and dental benefits, company pension, and family care benefits.

Why Choose Tarion?

We believe that Tarion's employees are its most valuable asset. We strive to provide a welcoming work environment, competitive compensation, opportunities for learning and development, and a variety of employee assistance programs to support well-being.



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