Administrative Support
5 months ago
Company Description
**WHO IS AIR CHARTER SERVICE**
To put it simple, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly Our clients consists of sports teams, music tours, destination weddings, company sponsored events and and many more
Whether a client is entrusting us to fly just them, other passengers or important cargo, we promise a level of personal service that goes beyond their highest expectations, while ensuring complete peace of mind throughout the entire experience.
**Job Description**:
**A DAY IN THE LIFE**
- Following-up with brokers and carriers about invoices
- Completing all admin tasks required for the flight.ie: preparing reports post flight
- Entering data into our systems including flight times
- Over seeing flights, including flight watching (while in the office) to ensure our client is kept updated at all times
- Working with Excel spreadsheets
- Updating clients about flights
- Retrieving data from Excel and CRM system
- Understanding client requirements in line with contractual SLA’s
**Description du post**:
- Suivi avec les courtiers et les transporteurs au sujet des factures
- Effectuer les tâches administratives afin d’assister les courtiers, tel que; préparer les rapports après le vol
- Saisie de données dans nos systèmes
- Surveiller les vols, inclant le suivi des vols sur les heures de travail pour s'assurer que notre client est tenu au courant à tout moment
- Gestion des courriel (demandes, expédition, factures, etc.)
- Travailler avec des feuilles de calcul Excel
- Informer les clients des vols
- Récupération de données à partir d'Excel et du système CRM
- Comprendre les exigences des clients conformément aux SLA contractuels
**Qualifications**:
**WHAT WE LOOK FOR**
- **_ Bilingual fluency in both English and French (professional working level, verbal and written)_**:
- Experience in airline operations/ aviation would be a strong advantage would be a plus
- Exceptional attention to detail with the ability to work with urgency
- Proven track record in providing outstanding customer experience
- Ability to remain calm under pressure and with strong problem resolution skills
- Ability to work independently, but always being a team player
- Proven experience in Microsoft Excel
**Ce que nous recherchons**:
- Bilingue ; maitrise du français et de l’anglais oral et écrit (niveau de travail professionnel, oral et écrit)
- Expérience dans les opérations aériennes / l'aviation serait un atout majeur
- Expérience approfondie de Microsoft Excel
- Une attention exceptionnelle aux détails avec la capacité de travailler sous pression.
- Capacité à rester calme sous pression et avec de solides compétences en résolution de problèmes
- Capacité à travailler de manière autonome, mais toujours en équipe
- Capacité avérée à fournir une expérience client exceptionnelle
**THE INDIVIDUAL**
- Communication skills
- Attention-to-detail
- Team player
- Proactive
- Time management
- Resourceful
**Le Candidat**:
- Compétences en communication
- Attention au détail
- Esprit d'équipe
- Proactif
- Capacité à prioriser
- Astucieux
Additional Information
**COMPANY CULTURE**
- Dynamic and fast-growing company
- Modern office in the heart of Downtown Montreal
- Balance between independent and team-oriented work
- A welcoming, enjoyable, and interactive environment - seasonal events and team night outings
- Flexible start and end time hours
- ** In-office position**
**WHAT IS IN IT FOR YOU**
- Dynamic and fast-growing company
- Job stability and leadership support of development
- Balance between independent and team-oriented work
- A welcoming, enjoyable and interactive environment - seasonal events and team night outings
- $55K CAD base salary
- Medical, Dental, Vision & retirement employer match package
- 22 days in paid time off + public holidays
- Additional paid leave for your birthday, wedding, moving house, holiday shopping and more
Check us out on social media LinkedIn - Facebook - Instagram - TikTok - Twitter - Youtube
Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**WHAT ARE THE NEXT STEPS?**
Submit your resume to us today and a member from our recruitment team will be in touch
**START DATE: ASAP
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