Sales Support Administrator

2 weeks ago

Montréal, Canada OnDeck Canada Full time

**Who we are**:
At OnDeck Canada, we make small business a big deal. We’re improving Canada’s economic landscape by changing the way small businesses access capital. We care intensely about each other, our company and the customers we serve, and are committed to making every day count.

Located in downtown Montreal, OnDeck Canada is a financial technology company and is one of Canada’s largest online lenders to small business.

OnDeck uses data aggregation from hundreds of data points along with business credit scores and bank statements to evaluate the financial health of small and medium-sized businesses. Using this we efficiently deliver cashflow solutions in a market underserved by the major banks. Through the OnDeck platforms, small businesses can obtain affordable loans and merchant cash advances in a much more convenient and customer-friendly way.

**The opportunity**:
The Sales Support Administrator will work closely with our Account Management Team and receive direction from the Manager of Customer Management. You will be responsible to build and maintain our client portfolio by promoting the Company’s financing solutions to small and mid-sized businesses across Canada. You will also be responsible to assist other team members, help manage accounts, and provide ongoing customer support as needed.

**Get paid to**:

- Manage new and existing clients and anticipate capital needs
- Plan daily and weekly activities to achieve sales team quotas
- Call Active and Inactive merchants offering our services
- Collect missing documentation for the Account Management team
- Collaborate with the sales, risk, and operations departments to ensure internal process completion
- Perform ad hoc administration duties as required to provide optimal sales volume from Account Management colleagues
- Perform administrative functions related to completing a prospect's file and perform data entry as required
- Help meet sales targets and communicate progress
- Perform other assigned tasks and duties necessary to support the Account Management department

**About you**:

- Sales savvy individual with prior business-to-business sales experience
- Excellent diplomacy, negotiation, organizational, and information management skills
- Strong verbal and written communication skills, bilingualism (French/English) is a must
- Highly organized, self-disciplined with the ability to work independently in a dynamic, rewards-based environment
- Ability to prioritize and manage various tasks
- Strong understanding of MS products, and Salesforce

**What we offer**:

- Hybrid position
- An evolving organization
- A highly skilled team
- An opportunity to work with people that love what they do
- A fun and modern company culture
- When we are not working remotely, access to a recently renovated office in the heart of Montreal including employee lounge, snacks, and gourmet coffee An Employee-Recommended Workplace (The Globe and Mail/Morneau Shepell)

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