Regional Supervisor

4 weeks ago

Vancouver, Canada BGIS Full time

**Who We Are**

**Job Summary**:Under the general supervision of the Regional Manager - Operations the Area Supervisor performs a variety of scheduled and ad hoc supervisory related tasks with emphasis on customer satisfaction and quality service delivery.

**Key Responsibilities**:
Functioning as a core member of the Operations team the Area Supervisor must be able to:

- Ensure accounts are provided with a high level of service through supervision and coordinating activities of workers
- Maintain operational continuity at job sites by finding and replacing staff as needed
- Attend to any emergencies
- Respond quickly and efficiently to all operational requests
- Track inventory and equipment
- Inspect facilities to ensure safety and cleanliness standards
- Follow up with workers and ensure they are completing all required tasks and are following BGIS SCS policies and procedures along with health and safety requirements
- Ensure that all team members are compliant with the company quality, security and safety mandates
- Assist/train cleaners in performing duties
- Review daily site evaluations/audits to ensure safety, security and cleanliness standards are being met
- Execute action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently
- Maintain work schedules according to client needs
- Demonstrate the values of the company and lead by example at all times
- Monitor staff absence and turnover ensuring flexible cover arrangements within short notice
- Communicate with operations managers
- Protect company’s and clients’ assets from misuse and damage
- Handle and assist with emergency procedures accordingly and as required
- Perform other duties as assigned

**Job Requirements**:

- Valid driver's license and own vehicle
- 2+ years of experience in a Cleaning/ Service-related field
- Fluency in both written and oral English a must. Bilingual skills are a bonus.
- Excellent communication and strong interpersonal skills
- Intermediate computer skills and knowledge of Microsoft Office Software
- Excellent time management and problem-solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
- Ability to work independently and as a team
- Effective attention to detail and a high degree of accuracy

**Physical demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is required to use hands and fingers to handle and operate objects, equipment, tools, and controls; and reach with hands and arms.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.

**Work environment**:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed primarily in an external site setting. The noise level in the work environment varies from site to site but averages at moderate

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

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