Associate Regional Supervisor

7 months ago

Vancouver, Canada Premium Retail Services Full time

As an Associate Regional Supervisor, you assist the Regional Manager to lead, coach, recruit, and develop a remote team of Representatives that drive sales, increase category share, increase brand awareness, and influence market share and mindshare for the client in a tactical environment. You'll serve as the primary, dedicated, expert for each team member's successful performance in client service and retention. You'll act as a liaison between the field team and management by overseeing day-to-day activities with deliverables, promotions, and other processes or assignments. You'll oversee the management of region, territory, and budgets while using rigid ethical considerations to guide decisions and act in accordance with company values.

**What’s in it for you?**
- A competitive hourly rate.
- Be a part of a collaborative and culture-oriented team.

**What will you do?**
- Build and maintain long-term trusting relationships with internal and client management teams.
- Evaluate, recommend, customize and implement all operational 'best practices' that support, promote, or enhance business direction and desired outcomes.
- Create a culture of performance excellence that attracts and retains top talent. Plan, manage, lead, and document team performance discussions to ensure direct reports are on track with goals, competency development, and overall accountability in performance management.
- Provide routine market intelligence (feedback) on current retail market conditions and/or opportunities that may affect sales or category share of the product.
- Collect and report information on competitive product and service offerings to management.
- Communicate via assigned methods (verbal, written, formal presentation) to management all assigned reports on position and/or team activities by assigned due dates.
- Analyze sales and market/territory data used to provide consultation and/or connection for underperforming markets.
- Identifies growth opportunities for client sales and marketing initiatives.
- Communicate competitive products, market trends, and pertinent technologies to internal and/or client management.
- Analyze and regularly report on market strengths, weaknesses, opportunities, and threats.
- Engage in strategic, and operational planning for assigned regions, and ensure compliance with all corporate goals, strategies, sales, category share, and dashboards/KPIs for the region.
- Maintain awareness of all issues that arise from staff, client, or Retail Sales Personnel. Follow through with action plan timely and consistently in collaboration with management and/or Human Resources.
- Collaborate with Product Managers, Account Managers, and other client partners on program success.
- Educate team on unique market channels to effectively position retail sales personnel in each market and chain/store to drive in-store sales of client products.
- Ensure the team meets productivity and performance requirements. Assist team to overcome challenges regarding reaching metrics and other performance issues.
- Comply with contract and regional budget. Consistently strive for value-added services and/or cost savings.
- Meet regularly with Retail Sales Personnel in FMR stores to ensure excellent customer service and ensure that client expectations are being met.
- Provide detailed on-boarding, orientation, and termination information to team members, in collaboration withs Corporate management and Human Resources.
- Ensure team members receive all necessary product and technology training to achieve expected proficiency levels.
- Maintain smooth, effective work relationships at all levels. Promote a winning, team-based culture of inclusion.

**How will you succeed?**
- Posses sound judgment and ability to listen, assess problems, and arrive at good logical conclusions.
- Speak effectively before groups of customers or employees or organizations, both one-on-one and in large classrooms in person and via teleconferencing.
- Able to translate business process requirements into training plans and make choices necessary to complete performance objectives to ensure client satisfaction.
- Excellent interpersonal, organizational, communication, and presentation skills.
- Manage multiple priorities, adapt well to change, and be detail-oriented.
- Ability to self-motivate and effectively manage your time.
- Strong attention to detail.
- Highly adaptable to recognizing and responding to unanticipated events and requirements with ease.
- Supports a positive team environment in which members participate, respect, and cooperate with each other to achieve desired results.

**Experience and Qualifications**
- Undergraduate Bachelor's Degree preferred with an emphasis in Business or Marketing desired.
- Minimum one-year management experience in retail, retail operations, retail distribution, merchandising, sales, marketing, and service organizations required.
- Account/Client Management experience is desirable.
- Must have an unders

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