Patient Engagement Manager

5 months ago

North York, Canada Ferring Pharmaceuticals, Inc. Full time

Job Description:
Your day at Ferring

Areas of accountability include:
- Lead, with cross-functional input, the RFP process to select optimal PSP partner(s) that will provide a value solution aligned with program objectives and offer an optimal experience and outcomes.- Lead the design, implementation, and oversight (including performance management) of PSP(s) ensuring an optimized customer experience; proactively identify and resolve program issues.- Oversight of PSP and specialty pharmacy vendor relationships. Establishment, oversight and reporting of KPIs ensuring KPIs are met; addressing and resolving any issues if they are encountered.- Train and educate internal and external stakeholders on PSP services and program offerings.- Regular interaction with field staff and vendor partners to proactively identify and resolve potential challenges and/or program issues encountered by HCPs and/or patients.- Collaborative development of data collection and analytical reports to provide real-time market analysis allowing continuous assessment of performance against business objectives while keeping customer and patient needs top of mind.- Collaborative development, with commercial, of service offering brand concept and collateral including but not limited to education, program tools and information.- Cross-functionally ensure all patient services and specialty pharmacy partners are trained and remain compliant with applicable regulations, laws, policies, and procedures; intake and reporting of complaints and adverse reaction reports (ADRs) to the appropriate Ferring Canada team, as per the current reporting procedures.- Possesses a passion for patient outcomes, medicine and science and demonstrate comfort and confidence using and experimenting with technology-based solutions.- Remain vigilant in awareness of market and product conditions to ensure the PSP and associated services are addressing target customer and patient needs, delivering high quality services, and aligning with business objectives.

Behind our innovation There’s You

EDUCATION- Bachelor’s degree required.- Master’s or doctoral degree in a related scientific discipline, such as pharmaceutical sciences, etc. or a doctoral degree in a clinical discipline in Medicine or Pharmacy is an asset.

EXPERIENCE & QUALIFICATIONS- Minimum 1-3 years PSP experience in a leadership role- Previous experience launching and supporting PSPs.

SKILLS, ABILITIES & KNOWLEDGE- In-depth knowledge of the Canadian pharmaceutical market and bio-pharmaceutical industry, including, Market Access and/or Medical Affairs- Excellent interpersonal and communication skills, with a strong customer-centric orientation; an ability to effectively work with diverse stakeholders and cross-functionally.- Strong analytical skills with a proven ability to identify trends, inform strategy and effect change.- Knowledge and experience with Canadian payer landscape and reimbursement navigation for private and public plans as well as specialty pharmaceutical networks- Excellent organizational skills with an ability to oversee multiple, concurrent projects, through strong project management abilities (e.g., contracting, budgeting, vendor management)- Outstanding interpersonal skills and problem-solving capabilities- Proven negotiation skills- Ability to work and communicate with diverse audiences and stakeholders, internally and externally.- Travel may be required - up to 20% of the time - including, ability to travel overnight and occasionally on weekends, to meet business needs.

Behind our innovation There’s You- Get inspired from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love- Our inclusive support package - “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role- Parental leave for both birthing and non-birthing parents- Extended support on family building journey- Competitive base compensation and bonus- Group Benefits with no waiting period- Matching retirement savings program- Service based vacation eligibility, enhanced paid time off, summer hours program- Progressive Flexible Work policy

Making a difference in the lives of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s _Ferring + You_.

Behind our purposeThere’s You

If our mission and your vision are aligned, please apply

We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

**Location**:
Ferring Canada

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