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Patient Care Coordinator

1 month ago

North York, Canada Bayview Vision Full time

**Patient Care Coordinator**
**Location**: Bayview Vision, Leaside, Toronto

Bayview Vision is one of the fastest-growing optometry clinics in Toronto’s beautiful and thriving Leaside neighborhood. Owned by a young, forward-thinking doctor, our clinic specializes in Pediatrics and Vision Therapy, offering a holistic approach to eye health that goes beyond standard prescriptions. We believe in empowering patients of all ages to achieve better performance in school, sports, and daily life through customized eye exercises and vision activities. Join our dedicated, close-knit team and start making a meaningful impact from day one

**Position Overview**

We are seeking a personable, highly professional Patient Care Coordinator (PCC) who will be the welcoming face and first point of contact for our patients. In this role, you’ll handle administrative responsibilities and be a vital part of our team, contributing to a smooth, patient-centered experience in a fast-paced, dynamic environment. We are looking for someone with strong organizational skills, attention to detail, and the ability to manage time effectively while always prioritizing patient care.

**Key Responsibilities**
- **Patient Experience**: Greet and welcome patients with warmth and professionalism, creating a positive and welcoming environment from the moment they enter.
- **Administrative Duties**: Answer telephones, schedule appointments, respond to inquiries, and handle patient check-in and check-out processes.
- **Billing and Insurance**: Process payments, manage direct billing with insurance providers, and assist patients with any payment inquiries.
- **Records Management**: Maintain and update patient accounts and records, including personal, financial, and medical information, with strict confidentiality.
- **Pre-Testing Support**: Assist the optometrist with pre-testing duties and manage contact lens orders to ensure timely service.
- **Process Improvement**: Be an active team player, contributing to our clinic’s continuous improvement by helping refine procedures as we grow.

**Qualifications**
- A welcoming, friendly demeanor with a high level of professionalism.
- Strong organizational skills, attention to detail, and the ability to multitask effectively.
- Experience in a medical office or similar setting is an asset but not required.
- Excellent communication and customer service skills, with a focus on patient satisfaction.
- Willingness to learn new skills, adapt to new technologies, and grow with the team.
- Full-time and part-time positions with flexible hours available.

**Why Bayview Vision?**
- **Innovative, Patient-Centered Care**: Be part of a clinic that blends traditional eye care with innovative therapies focused on holistic eye health.
- **Supportive Team Environment**: Join a supportive, collaborative team where everyone’s contributions make a real difference.
- **Growth Opportunities**: We are committed to professional development and offer training opportunities to help you expand your skill set.

Pay: $18.00-$25.00 per hour

**Benefits**:

- Flexible schedule
- Vision care

Schedule:

- 8 hour shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative: 1 year (preferred)
- Customer service: 1 year (required)
- Medical office: 1 year (preferred)

Work Location: In person