Program Administrator, Student Development

3 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:03/16/2023
**Req ID**: 30324
**Faculty/Division**: Faculty of Applied Science & Engineering
**Department**: Professional Experience Year
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00045216

**Description**:
**About us**:
The Engineering Career Centre (ECC) connects University of Toronto students with meaningful professional experiences that provide a solid foundation for successful careers and life-long learning. In addition to hosting a wide range of professional development workshops, events and services throughout the year, the ECC team runs the Professional Experience Year (PEY) Co-op program, a work-integrated learning program to connect engineering students with a wide range of industry opportunities. As passionate and career-driven academic professionals, the ECC team seeks to nurture students and provide a comfortable transition from academic to professional life.

**Your opportunity**:
The Engineering Career Centre is an open, professional environment that fosters a culture built on respect, goal orientation, self-motivation, accountability, and teamwork. The leadership team believes in recognizing and valuing our employees’ contributions to the advancement of the department’s goals while promoting a strong commitment to work-life balance among our employees.

Under the general direction of the Director, Student Development & Career Programming, the ProgramAdministrator will work closely with the student development team to provide program administration and planning support for the development and delivery of curricular and co-curricular programming and logistics, including the admissions and enrollment process. The Program Administrator will also liaise with contacts to ensure consistent administrative procedures are followed. This is a highly collaborative work environment dedicated to the success of our students. As a first point of contact for our current and prospective students and stakeholders, the Program Administrator plays a critical role in creating a positive, welcoming, and professional experience, while ensuring fast, efficient, and accurate customer service. The incumbent will be strongly committed to student success and equity, diversity, and inclusion.

**Your responsibilities will include**:

- Acting as the first point of contact for program-related enquiries.
- Responding to enquirieswithin the defined scope of the role and redirecting as appropriate.
- Providing detailed information on program and/or course eligibility requirements, procedures,policies and deadlines.
- Processing registrations.
- Analyzing administrative processes and procedures and recommending changes for improvement.
- Liaising with contacts to ensure consistent administration procedures are followed.
- Generating reports.
- Resolving issues within the scope of the role and escalating problems as required.

**Essential Qualifications**:

- Bachelor's Degree in Business or acceptable combination of equivalent experience
- Minimum three years of recent and related experience with career development programming, course coordinator or office administration. Including experience providing support in preparing program material and maintaining program/student information, preferably in a career development context
- Experience working withlearning management systems, such as Quercus (Canvas), CSM (Symplicity) or Orbis
- Experience maintaining student record databases, e.g. Orbis, CSM (Symplicity), and ROSI
- Experience working in a high-volume, fast-paced work environment with tight deadlines
- Demonstrated knowledge and understanding of best practices in career development and/or work-integrated learning theory
- Superior organizational and time management skills with the ability to effectively balance time sensitive independent and team-based projects
- Ability to quickly pivot to changing priorities
- Strong problem-solving skills with the ability to independently troubleshoot issues within the parameters of policies, standard operating procedures and past practices
- Strong written and verbal communications skills
- Customer-service focused and dedicated to meeting the expectations and requirements of internal and external stakeholders
- Strong proficiency with Microsoft OfficeSuites, with advanced proficiency in Excel
- Self-motivated learner with demonstrated commitment to professional growth and development
- Demonstrated commitment to equity, diversity, inclusion and the promotion of a respectful and collegiallearning and working environment

**Assets (Nonessential)**:

- Knowledge of labour market trends, workplace standards and rights, and recruiting practices
- Experience developing and delivering synchronous and/or asynchronous online and in-person career development programming
- Certificate in project management

**To be successful in this role you will be**:

- Adaptable
- Communicator
- Organized
- Proactive
- Problem solver
- Team player

**Please note, this

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