Commercial Account Representative I

2 weeks ago

Toronto, Canada KAR Global Full time

Commercial Account Representative position is located at our Brampton location. This position is onsite and has no remote/hybrid. This position is fixed term contract till 1-April-2023 and full-time: Monday - Friday 37.5 hours per week.

**Responsibilities**:

- Drive superior customer experience to ensure satisfaction.
- Support growth of the customer base and act as a liaison between all auction departments, including sales representatives, consignment partners and auction personnel.
- Perform key functions such as supporting KAR Global initiatives, organizing and resolving customer concerns effectively.
- Schedule and facilitate appointments for vehicle redemption and property pickup
- Obtain and upload necessary documents to the banks and finance companies.
- Perform clerical and numerical activities including selecting, compiling, verifying and processing data.
- Ensure ancillary services such as transport and shop services have been scheduled and completed.
- Assess and triage immediate customer issues enabling on-the-spot resolutions to ensure optimal customer experience
- Support services and programs outside of the core auction workflow as needed to meet site objectives.
- Educate customers on the best ways to utilize our systems and services.
- Other duties as required.

Educational/Experience Requirements:

- High School Diploma and or equivalent experience.
- A minimum of (1) to (2) years of customer service experience preferred.
- Previous auction experience or automotive background preferred.
- Developed and professional verbal, written communication and listening skills.
- Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills required.
- Intermediate computer skills with basic knowledge in Microsoft Suite, including Word, Excel and Outlook.
- Ability to work with mínimal supervision.
- Multi-tasking skills along with the ability to adapt to changing work environments.

We thank all applicants, however, only applicants selected for an interview will be contacted.
- ADESA Canada is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise Human Resources if you require disability-related accommodation._

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