Redemption Representative

2 weeks ago

Toronto, Canada KAR Global Full time

Job Summary: The auction Commercial Account Representative I will perform various administrative and operational functions including inventory and relationship management. The specific duties and responsibilities will vary by auction, but may include the following:
**Responsibilities**:

- Coordinates process and resources for personal property removal ensuring adherence to debtors rights and legal timelines.
- Coordinates facilitation of all personal property redemption appointments
- Primary contact for all debtors and Liasson for captive and finance customers.
- Ensures timely and accurate preparation of all required legal documents as well as correct completion by the debtor.
- Drive superior customer experience to ensure satisfaction and build client retention.
- Support growth of the customer base and act as a liaison between all auction departments, including sales representatives, consignment partners and auction personnel.
- Perform key functions such as supporting KAR Global initiatives, organizing and resolving customer concerns effectively.
- Perform clerical and numerical activities including selecting, compiling, verifying and processing data.
- Ensure ancillary services such as transport and shop services have been scheduled and completed.
- Assess and triage immediate customer issues enabling on-the-spot resolutions to ensure optimal customer experience and maximize sales
- Facilitate the debtor cheque process and ensure all assigned accounts are in good standing
- Understand customer-facing systems (ADESA.ca, Traderev, etc.) and effectively educate and resolve issues for internal and external customers
- Support services and programs outside of the core auction workflow as needed to meet site objectives.
- Perform auction day duties such as customer service, auction representation and post-sale reporting.
- Educate customers on the best ways to utilize our systems and services.
- Other duties as required.

Educational/Experience Requirements
- High School Diploma and or equivalent experience.
- A minimum of (1) to (2) years of customer service experience preferred.
- Previous auction experience or automotive background preferred.
- Developed and professional verbal, written communication and listening skills.
- Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills required.
- Intermediate computer skills with basic knowledge in Microsoft Suite, including Word, Excel and Outlook.
- Ability to work with mínimal supervision.
- Multi-tasking skills along with the ability to adapt to changing work environments.
- This role is on a Full-time on-site role.

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