French Bi-lingual Customer Experience Specialist
7 months ago
**Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers.
We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer education, and customer service, we strive to make acquiring quality brake parts simple for customers.
Established in 2010 with a vision to offer quality and extensively tested brake products at the best prices possible, today we remain steadfast to that same vision. Over the years as our customers’ needs have grown, we have scaled and developed an extensive physical distribution presence in Canada and USA to ensure we meet their demands for brakes in a timely and efficient manner.
**Position Overview**
We are seeking a dynamic Call Centre Customer Experience Specialist to join our team. As the first point of contact for our retail customers via our call centre, you will play a crucial role in providing exceptional service and support throughout their purchasing journey. Your main responsibility will be to ensure a seamless and positive customer experience by effectively addressing inquiries, providing accurate information, and fostering open communication.
**Responsibilities**:
- Respond promptly and professionally to customer inquiries via phone calls and written correspondence.
- Handle challenging situations and conflicts with grace and professionalism.
- Develop and maintain in-depth product knowledge to assist customers in selecting the appropriate goods.
- Actively identify opportunities for upselling and cross-selling Max Advanced Brakes products.
- Adhere to established retail policies and procedures.
- Assist with payment handling and transaction processing.
- Collaborate with the Customer Service Manager to ensure timely completion of tasks and projects.
- Contribute positively to our dynamic and diverse team.
**Skills and Requirements**
- High school diploma or equivalent.
- Minimum of 2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills in both English and French.
- Knowledge of auto parts or experience with brake products preferred.
- Strong customer orientation and service mindset.
- Detail-oriented with a focus on accuracy.
- Ability to work effectively in a team environment.
- Experience in leadership and report analysis is an advantage.
- Ability to handle retail and customer issues effectively.
- Strong multitasking and prioritization skills.
- Reliable, energetic, and punctual with a positive attitude and solid work ethic.
**Benefits of Working at Max Advanced Brakes**:
- Career growth and development
- Competitive salary and commission structure
- Flexible health benefits
- Friendly work environment where after-work outings are not uncommon
**Additional Information**
- Full-time permanent position
- Transit accessible location
- Max Advanced Brakes is an Equal Opportunity Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation(s), please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.
**Job Types**: Full-time, Permanent
Pay: From $18.00 per hour
Expected hours: No less than 40 per week
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
-
Customer Operations Manager
8 months ago
Markham, Canada Lexmark International, Inc. Full timeResponsibilities: - This position requires a Bi-lingual speaker (e.g. English and French writing & reading fluency). - This is a temporary position with the possibility of becoming a permanent hire. This Customer Operations Manager position is a customer-facing role that is directly responsible for managing the delivery of contracted Managed Services and...
-
Bi-lingual (French/english) Account Manager I
4 months ago
Markham, Canada TD Bank Full time**Work Location**: Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **Every single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.** **Your role within the Contact Center is essential...
-
Project Manager
7 months ago
Markham, Canada Lexmark International, Inc. Full timeResponsibilities: Position Summary: - This position requires a Bi-lingual speaker (e.g. English and French writing & reading fluency). As a member of Lexmark’s Managed Print Services (MPS) organization, the Project Manager (PM) will lead a team of internal (non-dedicated) personnel and external partners to deploy printers/MFPs and/or take over management...
-
Admin & Payroll Specialist
3 months ago
Markham, Canada Signify Full timeMarkham, Canada Category Human Resources Posted Date 10/04/2024 Job Id 353704 We’re looking for an **Admin & Payroll Specialist** to join our **Administration & Payroll Team** in **Canada**. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that...
-
Customer Experience
3 months ago
Markham, Canada Tomauri Inc. Full time**Job Overview** We are seeking a PC gaming enthusiast with a passion for providing great customer experiences to join our dynamic team in the role of **Customer Experience & Community Specialist**. This hybrid role is perfect for someone who loves PC gaming and has a knack for building relationships with customers both online and offline. You will be the...
-
Bilingual French/ English Customer Service
1 week ago
Markham, Canada BilingualSource Full timeAs our French-speaking customer success specialist, we'll look to you to receive stellar personal reviews from customers and to skillfully onboard new users into our software. You'll work closely with our customer success team to refine and build upon current onboarding and customer happiness processes to ensure retreat centers and retreat goers, thrive....
-
Customer Experience Specialist
1 day ago
Markham, Canada Techtronic Industries Canada, Inc. Full timeAt TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: POSITION TITLE: Customer Experience Representative REPORTS TO: Customer Experience Manager DEPARTMENT: Milwaukee Brand LOCATION: Markham, ON BAND LEVEL: L2 The Customer Experience Specialist will be responsible for delivering best in class...
-
Bilingual Customer Retention Representative
7 months ago
Markham, Canada Honda Canada Full time**Job Description**: ***Please note this is a 12-month vacancy** ***Please note this is a fully remote role** Reporting to the Supervisor, Customer Retention Centre, the Customer Retention Representative (CRR) will assist customers and dealers to ensure HFS contracts are brought to a satisfactory conclusion. The CRR will encourage repeat business to...
-
Bilingual Customer Retention Representative
7 months ago
Markham, Canada Honda Canada Full time**Job Description**: ***Please note this role is a fully remote, 12 month contract position** - Reporting to the Supervisor, Customer Retention Centre, the Customer Retention Representative (CRR) - will assist customers and dealers to ensure HFS contracts are brought to a satisfactory conclusion. The - CRR will encourage repeat business to increase Lifetime...
-
Bilingual Customer Retention Representative
6 months ago
Markham, Canada Honda Canada Full time**Job Description**: ***Please note this is a 12-month vacancy** ***Please note this is a fully remote role** This position is responsible for day -to day activities of the Debt and hedging programs of Honda Canada Finance; including Commercial Paper Program, MTN (Private Placement) program, securitization and Bank Loans. Ensure daily funding is executed...
-
Bilingual (English/french) Customer Experience
7 months ago
Markham, Canada Hyundai Full timeHyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of vehicles in this country - from subcompact to premium sedans to sport utility and crossovers - and is committed to providing world-class, well-engineered products paired with a customer shopping and ownership...
-
Solutions Support Specialist
5 days ago
Markham, Canada Quadient Full time**Solutions Support Specialist** Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential?...
-
Product Specialist
13 hours ago
Markham, Canada Toronto Water and Air Full timeWe are Toronto Water and air, we’re specialized in residential Water and Air Treatment products, our company has the most state of the art equipment currently available on the market. We are looking to expand our team with motivated individuals who want to make more than the average person. Our team sells directly to our consumers, you will be provided...
-
Bilingual Reimbursement
5 days ago
Markham, Canada Bayshore HealthCare Full time**ABOUT THIS ROLE**: Our Bilingual Reimbursement & Customer Experience Specialist within the Diabetes Express department will support patients by providing an ultimate customer experience. This fast paced and rewarding role is ideal for self-motivated individuals who want to expand their experience in the health care industry. Our mission is to go above and...
-
Sr Power BI Developer
2 days ago
Markham, Canada Procom Full timeSr. Power BI DeveloperOn behalf of our client, Procom is seeking a Sr. Power BI Developer for a Permanent opportunity in Markham ON, in a hybrid work capacity.Sr. Power BI Developer - Job DetailsWork with the business to build a Power BI dashboard, and configure the Dynamics CRM platform as per business requirements. Sr. Power BI Developer –...
-
Call Centre Customer Experience Specialist
7 months ago
Markham, Canada Max Advanced Brakes Full time**Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers. We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer...
-
Call Centre Customer Experience Specialist
7 months ago
Markham, Canada Max Advanced Brakes Full time**Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers. We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer...
-
Customer Service Representative
7 days ago
Markham, Canada Million Air Full timeOur motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. - Is the customer #1 with...
-
Product Specialist
6 months ago
Markham, Canada Toronto Water and Air Full time**Full time $$$$ Par-time hours** **DO YOU OWN A CAR ? ARE YOU LOOKING FOR A LONG-TERM CAREER ?** We are Toronto Water and Air, we’re specialized in residential water and air treatment products, our company has the most state of the art equipment currently available on the market. We are looking to expand our team with motivated individuals who want to...
-
Bilingual English/french, Customer Account
4 months ago
Markham, Canada TD Bank Full time**Work Location**: Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **The Business Customer Assistance team resides within the Business Bank's Financial Restructuring Group is responsible for working with adversely risk rated Small Business Banking (SBB) borrowing customers that have...