Bilingual French/ English Customer Service

1 week ago

Markham, Canada BilingualSource Full time

As our French-speaking customer success specialist, we'll look to you to receive stellar personal reviews from customers and to skillfully onboard new users into our software. You'll work closely with our customer success team to refine and build upon current onboarding and customer happiness processes to ensure retreat centers and retreat goers, thrive. Your role ensures that we can reduce per-customer support effort through initial onboarding and creative means - videos, in-app help/documentation, features, etc. This results in loyal customers and enables us to achieve churn reversals (from almost churned to loyal customers).
- **You need to**:_
- _**BE BILINGUAL- French and English**_
- Be curious and eager—you love both learning and teaching others
- Be a people person with clear, kind, and firm communication skills
- Be a creative problem solver
- Be incredibly organized and capable of prioritizing conflicting demands and tasks
- Be self-motivated with a great attitude
- Be available 5 days a week
- Be a team player

**Nice to have**:

- Experience in customer support B2B or B2C
- Have a knack for resolving conflict
- Have an A+ personality
- Resilient and creative
- Technical and creative writing
- Ability to multitask

**What you'll do**:

- Build authentic relationships with the wellness Clients we support
- Respond to customer’s technical support tickets that come in by escalating themaccordingly
- Work with sales, onboarding, and the support team to grow awesome customer relationships
- Be a refuge of tranquility, knowledge, and competence for the Managers we work with

**Salary**:
$48,000-$52,000 /year, depending on experience

If your experience is close to what we’re looking for, please **apply.**

**Responsibilities**:

- Speak and understand French/ English
- Examine and resolve customer issues.
- Sell products and services to customers.
- Provide excellent customer service to customers.
- Retrieve, sort, and deliver mail or other items for customers.
- Answer telephone calls from customers.
- Plan, organize, and monitor office operations and paperwork.

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$52,000.00 per year

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Evening shift
- Weekend availability

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- French (required)

Work Location: One location

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