Ecommerce Coordinator

5 months ago

Laval, Canada Pelican International Inc. Full time

**YOU WANT TO WORK WITH TEAMS THAT ARE PROUD TO BE WORLD LEADERS IN WATERCRAFT DESIGN? DO YOU WANT TO HELP FEED THE PASSION OF WATER SPORTS ENTHUSIASTS?**

Pelican International is looking for a temporary Ecommerce Coordinator. You will be under the supervision of the Team Lead, Ecommerce revenue operations to maintain positive relationships with our major accounts and retailers.

**A TYPICAL DAY AS AN ECOMMERCE COORDINATOR IS**:

- Collaborate with and support our sales representatives to provide excellent support to the sales department ;
- Be the contact person between the customer, sales and internal departments for all operational requests ;
- Validate availability of items according to their order date and align orders with the production schedule ;
- Coordinate with shipping for transportation plans, with logistics for transportation rates & possible shipping dates;
- Communicate with customers on item availability, shipping dates, freight rates and confirm orders;
- Investigate customer penalties with our internal departments, dispute or accept/prepare credit notes;
- Analyze error import report and resolve issues with internal departments;
- Answer general and technical questions from customers about our products;
- Other additional duties as determined by the needs and evolution of the position and the company.

**THE ADVANTAGES OF JOINING OUR TEAM**:

- Flexible working hours combined with the possibility of teleworking;
- Opportunities for professional development and advancement;
- Salary progression and competitive compensation;
- Free parking;
- Corporate discounts on our products ;
- Free access to an on-site gym;
- Cafeteria service offering full meals.

**WHAT WE EXPECT FROM YOU**:
You have a minimum of one year of sales/customer service support or similar transferable experience. You are fluently bilingual and have excellent learning and communication skills in both English and French, as well as the ability to follow up on projects.

You stand out because of your organization, your autonomy and your ability to work in a team. Finally, you like to take initiative, you have an analytical approach and an ability to establish links based on the data provided.

Pelican is first and foremost a team of enthusiasts who want to make quality products available to all outdoor enthusiasts. Here, we live each day as an adventure, where we remain united by working together. Our values serve as our compass and we explore an ocean of possibilities to create a recreational and sustainable experience for our customers.

**IF YOU WANT TO BE PART OF A TEAM OF PASSIONATE AND MOTIVATED PEOPLE, AND THRIVE IN A CHALLENGING JOB, NOW IS THE TIME TO PUT ON YOUR STEEL CAPS AND JOIN US**

Type d'emploi : Temps Plein

Avantages:

- Congés payés
- Stationnement sur place

Horaires de travail:

- Du Lundi au Vendredi

Lieu du poste : Télétravail hybride à Laval, QC H7C 2T2

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